Grosvenor Stylish Apartments - Chester

Where it was situated would have been perfect for our weekend away.

Unfortunately it had not been cleaned so we refused to stay there. We were offered another property which we accepted.

Ambient and Aesthetically pleasing

N/a

Very modern and clean apartment! Had a lovely stay over Christmas.

We loved the apartment was very clean and modern location was great right in the centre of everything..

Good location near to town

We were not given the code to access the property. We called over ten times as well as sending emails and messages and received no response. We were only given access to the property after speaking to booking.com customer service (which took an hour in itself). If you have any issues at all, do not expect any response from the host. It was very cold and dark outside, so it was very frustrating not being able to access the property until after 7pm, despite check in being at 3pm. The property was listed as a one bedroom apartment, but was actually a studio.

Location and decor. Really great place to stay

Couldn't sleep on one side of the bed as the mattress was completely sunk so I spent 2 nights on the sofa as my husband was too tall for the sofa

Location

Grubby, not as advertised. The pics on the advert show other apartments. What we were allocated was a bedsit with the block. When I mentioned this to the landlord they weren’t too bothered and said there are pics on the advert. When I went back on the advert there actually are a couple of pics kinda cleverly hidden with pics of the better apartments. All very misleading

Nothing-it doesn’t exist. We never received check in instructions for the booking