Utopia Apartments by Serain Residences

Spacious

Nothing in the property in the sense of basic living nessescaties

Having one set of keys for 4 adults was totally unacceptable and affected our stay hugely. We couldn’t go out independently, or even have one person go to the pool if someone was out. I called and asked for a second set of keys, or at least another fob, and was told this wasn’t possible. On the phone call to try to organise another set of keys I was ‘disconnected’ three times. There was no information about this on the booking page, nor the lock box situation, nor the $300 deposit. These things were only mentioned one day prior to arrival. Do not stay here: not worth the hassle and the shocking communication processes. I never complain but am shocked by this behaviour.

The spacious rooms and balcony

Nothing not to like

Great location for what we needed

Nice room. Nice and clean. Close to where we needed to be and close to lots of things

Clean inside and modern

Smelly corridors, from lift to apartment

convenient location

Only 3 coffee mugs for 4 of us. We purchased another one. Only 2 wine glasses for 4 of us. Pillows not very good.

Inside the apartment was great, roomy, comfortable beds and very clean. Pool, spa and sauna that the building shares was great too.

The hallway stank of rotting food. The garbage shoot that all the apartments use stank and the smell lingered throughout the whole floor. Thank goodness the smell didn’t come inside the apartment itself. When I mentioned this the response was to report to centre management, which I did but nothing changed in the week we were there.