Utopia Apartments by Serain Residences

Great location and lots of room

The whole family love the pool, gym, sauna and the spa - great way to unwind after a tiring day out. The location is central and convenient.

the level of cleanliness when I arrived is not good enough but after I notified the host, they dealt with it the next day.

Very comfortable and had everything we needed. Close to where we were going so super convenient.

Key access was a little convoluted. Much easier once you have done it before.

Comfortable and modern apartment where everything was thought of to be more like home.

Bond for security is way too high and takes ages to be refunded.

Good location

The apartment is full of cockroaches, bin has no lid, both showers leak badly into the bathroom and beds are uncomfortable and underlaid with towels. The checkin details weren’t provided in time and there is no onsite management to assist with issues.

Location was great!

Stains all over the walls, carpets, blinds and lampshades. The lounge room rug was filthy and the balcony chairs were broken and unsafe. I contacted the property managers about this and they essentially said ‘not our responsibility’.

Good value for money . Close to city . Clean, comfortable and secure. Free parking was a nice bonus .

None

Location

The property was good, another key & fob would have been good.

Great view, clean and easy access to activities

The shower leaks out to the floor. Above appartments rubbish landing In balcony