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8.1 / 10 Guest Rating

Renu Suites at The Burlington Portland

920 Northwest 10th Avenue, Portland, us

Renu Suites at The Burlington Portland - main view

About the Property

City-Centre Convenience
Renu Suites at The Burlington Portland offers a prime location in the heart of Portland, with city views and proximity to top attractions.

Modern Amenities
Guests can enjoy free WiFi, a fitness centre, and fully equipped units with air conditioning, flat-screen TVs, and kitchens.

Relaxation and Security
The property provides a shared lounge area for unwinding and features full-day security and luggage storage for peace of mind.

Book your stay at Renu Suites at The Burlington Portland for a memorable and comfortable experience in Portland!

Facilities & Amenities

Television in common areas
Express check-in
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Games
Reception hall
Garage

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

- Cats and dogs are welcome, certain dangerous breeds are restricted, proper approval and screening are required. When traveling with pets, please note that an extra charge of 15$ per pet, per night, applies for up to 14 days. Starting from day 15, the pet fee is capped at $150 per pet. - If you have a service animal please reach out. - All animals must also be up to date for their rabies vaccines. -All pets AND service animals should be registered with the city.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.1
Excellent55 verified reviews
AI Summary

Guests highly rate the easy access and frequently praise the excellent security personnel.

Categories

Cleanliness7.7
Service8.6
Location9.2
Room Quality7.6
Amenities7.2
Value for Money8.1
Food and Beverage8.3
Overall Experience8.2

Select topics to read reviews

A
AmiraitIT
Verified booking
group
Standard Room
Stayed in Jul 23, 2023

"Exceptional"

10.0
Helpful?
G
GregoryusUS
Verified booking
solo traveller
Standard Room
Stayed in Jun 14, 2023

"Will never use booking.com again."

5.0

Bedroom carpet needs replacing, check in was wrong, security was helpful in resolving the error, commode took more than one flush to eliminate waste most times, dried fluids on computer chair, TV was not connected to any air, cable or streaming service.

Too much confusing and conflicting information was sent via email and text to keep abreast of. The falsely advertised price of $111 per night ballooned to $416 for two nights. Also, see answer to previous question.

Helpful?
S
ShainausUS
Verified booking
young couple
Standard Room
Stayed in Apr 16, 2023

"Superb"

9.0
Helpful?
A
AnonymoususUS
Verified booking
young couple
Standard Room
Stayed in Mar 24, 2023

"Spent it in the ER to learn we have Covid. They still made us check"

3.0

The property itself was great, very nice and just as described.

As far as the customer service it was unacceptable, we were treated with very little respect and the customer service over the phone was terrible. The last day of our trip my boyfriend got Covid and I did my dudiligence to inform the staff and they acted very uninterested, in fact the maids came to clean that next morning and we’re not informed that they were being exposed to Covid. I am still waiting to get my $200 deposit back. Very disappointing, I would like to be contacted so I can talk to someone further about this experience in which the employees made it unbearable. My number is 5035458930 please contact me asap.

Helpful?
J
JoshusUS
Verified booking
young couple
Standard Room
Stayed in Feb 10, 2023

"Exceptional"

10.0
Helpful?
M
MckynzieusUS
Verified booking
young couple
Standard Room
Stayed in Feb 3, 2023

"Mistreated pregnant woman"

1.0

The location

After receiving the wrong door code and having to wait and extra 2 hours to get into the room the room was nice but then I went to work the next day and my girlfriend didn't have the key and she's pregnant and they made her sit outside in the cold instead of letting her use the phone to call me and get ahold of me. Instead of letting her into the room when her name was the one on the room contract They wouldn't even let her in the lobby they made her wait outside in the cold, while pregnant I would never stay at this place again or recommended for anybody

Helpful?
R
RiosusUS
Verified booking
young couple
Standard Room
Stayed in Jan 29, 2023

"It was nice and cozy"

2.0

It’s was in a good area. I did get approached by several homeless people.

They said I stole a bowl of candy and threw a party last night.

Helpful?
A
AlexusUS
Verified booking
young couple
Standard Room
Stayed in Jan 20, 2023

"Very good"

8.0
Helpful?
A
AmandausUS
Verified booking
review category business travellers
Standard Room
Stayed in Jan 5, 2023

"Disappointing"

4.0

Clean

Staff was the worst I have ever experienced. Very unprofessional. Not good at communicating about check-in, all the keys that go to what and where and how. Not instructions on how we were to use the elevators, entrance and exits... I could go on and on. He made our trip MISERABLE. Because of this staff we will not be returning.

Helpful?
R
RochelleusUS
Verified booking
family with young children
Standard Room
Stayed in Dec 15, 2022

"overall excellent."

10.0

the location and the size of the space

we could not figure out how to operate the tv, and there weren’t any instructions provided.

Helpful?
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