SAV Apartments Regent Leicester

Good entertainment options on Netflix which was already logged in, comfortable bed and powerful heater, good location which is close to London road, washer dryer made it convenient to wash clothes.

Dishes were not clean, cupboard shelves were very dirty, bathroom sink was getting clogged, shower area was spacious but it was under the stairs which made it claustrophobic, hand soap in the kitchen was completely diluted.

Room and facilities in the room were good and as advertised

Major problems with the plumbing resulting in dreadful smell of strong urine, rending the bathroom unusable. When I complained some came round quickly, explained the issue and resolved it with chemicals

Good price for service/product offered

Hand over - numerous messages back and forth regarding pass code, kept being referred to emails as opposed to just being informed over the phone which could easily have been done. Passcode is not very safe either - I, once, typed the code in wrong and it opened up

Room was okay

Safety issue, the main entrance of the house was open 24/7. No camera on the main entrance, on the first day issue with the washroom heating - where the button was in the bedroom. Blind was broken - though it was fixed next day. However it was not checked before my arrival. I was told by the property manager that he has lot of work and cannot take care of the property. Good location - property not managed.

The property itself was clean, well-located and generally comfortable. The facilities inside the apartment were good and the place was suitable for the stay.

The host’s communication was unprofessional and not very welcoming. I was charged unexpected extra fees for late check-out (£15 per hour + an additional £20 charge), which were not clearly mentioned on the listing or communicated before booking. I informed the host the night before, so I don’t feel this was “last minute.” The tone of the host felt rude and dismissive, and the overall experience with the additional charges felt unfair and not transparent.

Opposite code was told the resident opened the door

Stairs were not disclosed wrong apartment was committed furniture was broken lot of smell

The location is very good

The bed was terrible, the mattress was very uncomfortable, the bed linen including the pillowcases and sheets, looked old and worn out

Great location in terms of being near the station, city centre and University of Leicester. Modern, bright and quite stylish. Very comfortable bed, decent, well-equipped kitchenette and it's a spacious room. Includes the essentials and there's also a wardrobe, a dining table and chairs, a fan and a television. Also, the manager Shaz is extremely responsive and helpful, even at short notice, which made the experience much better!

Some issues with the cleanliness of the walls and kitchen utensils. Also, visitors should be aware that being on the ground floor means experiencing some noise from outside and above the flat.

Great location, not far from the centre and very close to the station. Contact with property management was good.

Bathrooms were a little small.