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8.2 / 10 Guest Rating

The Castle Complex

Pamporovo Resort, Pamporovo, bg

The Castle Complex - main view

About the Property

Ski-in, Ski-out Convenience
The Castle Hotel offers the perfect location for ski enthusiasts, being just 10 metres from the ski run in Pamporovo. With easy access to lifts and trails, it's a haven for winter sports lovers.

Charming Accommodations
Featuring 11 separate buildings, the hotel provides spacious and elegantly decorated rooms, creating a cosy and comfortable atmosphere for guests to unwind in after a day on the slopes.

Convenient Access
Situated near the main road to Plovdiv – Smolian and only a 1-hour drive from the nearest airport in Plovdiv, The Castle Hotel combines convenience with a picturesque setting, making it an ideal choice for your stay in Pamporovo.

Book your stay at The Castle Hotel now for a memorable ski getaway!

Facilities & Amenities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Bar is closed from 2026-12-20 until 2026-03-15 Sauna is closed from 2026-12-20 until 2026-03-15 A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.2
Excellent117 verified reviews
AI Summary

Guests highly rate the great service and frequently praise the clean rooms.

Categories

Cleanliness8.4
Service8.7
Location8.6
Room Quality8.0
Amenities7.9
Value for Money7.8
Food and Beverage8.2
Overall Experience8.1

Select topics to read reviews

Х
ХристоbgBG
Verified booking
family_with_children
Standard Room
Stayed in Feb 28, 2026

"Excellent"

8.0
Helpful?
C
CostiroRO
Verified booking
family_with_children
Standard Room
Stayed in Feb 25, 2026

"good location, average everything else"

7.0

I liked that it was on the slope. Very close. You could ski to the first chair and go up the mountain. The room in itself was pretty ok. The bedroom bed was large and confortable, but the sofa bed was awfull. The sheets were not the cleanest but they were decent. The heat in the room was sufficient for the bedroom, it could use more for the living room. The breakfast was decent, and the restaurant was good for dinners. The restaurant staff was great and very helpful.

There were a lot of stairs and no elevator, it was a pain to get all the luggage up. The ski room was not free, it was 5 EUR per day (seemed expensive to me). The internet was awfull, there were weak connection in the room and after 3 days it stopped woking completely. The parking is a bit far for carring luggage, and since it snowed heavily they cleaned the parking lot after 1.5 days, anybody who wanted to leave had to dig their own way. Hot water was provided via electric boiler, not enough to wash for people (2 adults + 2 children) in the same session.

Helpful?
B
BukettrTR
Verified booking
family_with_children
Standard Room
Stayed in Feb 22, 2026

"Very Good"

7.0
Helpful?
A
Aykut SonertrTR
Verified booking
family_with_children
Standard Room
Stayed in Jan 31, 2026

"Good"

2.0

The Castle Restaurant was remarkable but a bit pricey. Heating system is adequate and you dont feel cold in the room.

Everything in the room was falling apart (drawers falling, water leakage in the bathrooms, water drainage is not fast etc..) You can"t have much support for fixing things. Hotel Bar and Spa was not working. Some of the rooms don"t have wardrobe. No hair dryer in the room.

Helpful?
Y
YenertrTR
Verified booking
solo_traveller
Standard Room
Stayed in Jan 30, 2026

"Good"

4.0
Helpful?
B
BuraktrTR
Verified booking
family_with_children
Standard Room
Stayed in Jan 28, 2026

"Excellent"

8.0
Helpful?
G
GökhantrTR
Verified booking
family_with_children
Standard Room
Stayed in Jan 27, 2026

"Exceptional"

9.0

Otelden doğrudan kayak pistine çıkış olması muhteşem. Restoranı çok iyi.

Odada saç kurutma makinesi ve tek kullanımlık terlik yoktu.

Helpful?
Ü
Ünal EgementrTR
Verified booking
family_with_children
Standard Room
Stayed in Jan 27, 2026

"Good"

5.0

Pistlere yakın

3 farklı oda rezervasyonu yapılmıştı. Bir oda ısınmıyordu, diğer 2 odada fön makinesi yoktu. 3 odanın tamamı birbirinden çok uzak yerdeydi. Konakladığımız binada asansör yoktu, tüm valizleri merdivenden odaya çıkardık ve indirdik.

Helpful?
A
AltintastrTR
Verified booking
extended_group
Standard Room
Stayed in Jan 27, 2026

"Exceptional"

9.0
Helpful?
I
incoeztrTR
Verified booking
family_with_children
Standard Room
Stayed in Jan 26, 2026

"Ok for a ski holiday, meet expectations."

7.0

Hotel meets expectation but don't expect superior service or options.. Location is good but not perfect need to walk uphill for 500m before skiing.

Restaurant is ok but breakfast is not the best. Over cooked egg, very bad quality coffee, not welcoming personnel.

Helpful?