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8.2 / 10 Guest Rating

The Castle Complex

Pamporovo Resort, Pamporovo, bg

The Castle Complex - main view

About the Property

Ski-in, Ski-out Convenience
The Castle Hotel offers the perfect location for ski enthusiasts, being just 10 metres from the ski run in Pamporovo. With easy access to lifts and trails, it's a haven for winter sports lovers.

Charming Accommodations
Featuring 11 separate buildings, the hotel provides spacious and elegantly decorated rooms, creating a cosy and comfortable atmosphere for guests to unwind in after a day on the slopes.

Convenient Access
Situated near the main road to Plovdiv – Smolian and only a 1-hour drive from the nearest airport in Plovdiv, The Castle Hotel combines convenience with a picturesque setting, making it an ideal choice for your stay in Pamporovo.

Book your stay at The Castle Hotel now for a memorable ski getaway!

Facilities & Amenities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Bar is closed from 2026-12-20 until 2026-03-15 Sauna is closed from 2026-12-20 until 2026-03-15 A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.2
Excellent117 verified reviews
AI Summary

Guests highly rate the great service and frequently praise the clean rooms.

Categories

Cleanliness8.4
Service8.7
Location8.6
Room Quality8.0
Amenities7.9
Value for Money7.8
Food and Beverage8.2
Overall Experience8.1

Select topics to read reviews

И
ИнаbgBG
Verified booking
family_with_children
Standard Room
Stayed in Jan 19, 2026

"Exceptional"

10.0
Helpful?
L
LatintrTR
Verified booking
family_with_children
Standard Room
Stayed in Jan 8, 2026

"fiyat performans gayet iyi"

7.0

kahvaltı zayıftı, ilk gün -15 C de odalar ısınmadı, ilave ısıtıcı istedik hemen sağladılar ( o da sigortaları attırdı ), diğer günler -4 C de gayet güzel ısındık akşam yemeği için gittiğimiz castle restoran menüsü çok çeşitli idi, yemekler lezzetli ve garsonlar ilgiliydi oda , banyo, nevresimler gayet temiz idi hotel konum olarak pistlere 10 dk yürüme mesafesinde, bence gayet yakın

soğuk olduğundan odanın ısınmaması, banyo yıkanma kabininin çok dandik olması

Helpful?
L
LyubomirbgBG
Verified booking
family_with_children
Standard Room
Stayed in Jan 7, 2026

"Good"

1.0
Helpful?
D
DenisaroRO
Verified booking
couple
Standard Room
Stayed in Jan 7, 2026

"Raport calitate-pret OK."

8.0

Locatia

Nu s-a facut curatenie deloc si nu s-au schimbat asternuturile niciodata - sejur 4 nopti In functie de locul in care se atribuie camera (hotelul dispune de foarte multe cladiri), destul de multe scari de urcat/ coborat. Dificil daca ai multe bagaje.

Helpful?
D
DimitarbgBG
Verified booking
family_with_children
Standard Room
Stayed in Jan 4, 2026

"Good"

4.0
Helpful?
V
ValeriamdMD
Verified booking
couple
Standard Room
Stayed in Jan 3, 2026

"Отличный курорт, но отель не стоит своих денег, Камелия лучше."

6.0

Расположение просто прекрасно! Сама квартирка была удобная, есть мини-кухонька, и тепло. Завтраки были вкусные и разнообразные.

Клининг не выполнял свои обязанности: внутри была табличка: скиньте полотенца на пол, если хотите из замену, клининг лишь выкидывал мусор игнорируя абсолютно другие обязанности, под конец пребывания не осталось даже туалетной бумаги. Персонал на рецепции и в магазинчике при отели очень грубый: изначально нам сказали, что сауна бесплатная, просто следует предупредить за 30 минут, чтоб ее разогрели, на следующий день мы так и сделали, с нас взяли 20€, мы приходим а там мини- комната «парилка» которые ставят в раздевалках спортивных залах, совсем не стоит 20€, если б нам ее изначально показали- никогда б мы на нее не согласились, да и за бесплатно тоже- грязная, неухоженная. В магазине большая неразбериха, персонал говорит только на болгарском, если обращаешься на английском тебе тычут и грубят: говорите на болгарском. Сегодня принимают оплату картой- завтра нет, сегодня можно только в местной валюте, завтра можно и в евро, сами не поймут чего хотят, рецепционистка постоянно отсутствует на рабочем месте, сиди дожидайся её.

Helpful?
L
LyubomirbgBG
Verified booking
family_with_children
Standard Room
Stayed in Jan 3, 2026

"Good"

1.0

За 7 нощувки , само веднъж беше почистено!

Helpful?
L
LyubomirbgBG
Verified booking
family_with_children
Standard Room
Stayed in Jan 2, 2026

"Good"

1.0
Helpful?
R
RadostinabgBG
Verified booking
extended_group
Standard Room
Stayed in Nov 20, 2025

"Exceptional"

10.0
Helpful?
N
NataliebgBG
Verified booking
family_with_children
Standard Room
Stayed in Oct 15, 2025

"Exceptional"

9.0
Helpful?