The Castle Complex

Ailece 2 gece konakladık, otelin hemen yanında başlangıç seviseyinde bir kayak pistinin olması ve otelde kayak takımlarının kiralanıyor olması bizim için çok konforlu bir tatil olmasını sağladı, dilerseniz eğitmen çağırtıp ders alabiliyorsunuz . Çok başarılıydı yine gitsek tercih edeceğim bir otel

I liked the look of the rooms and the restaurant, it was quite fancy.

The room had terrible smell of cigarettes smoke, it was impossible to stay without windows open. When I went to reception to ask for new room, the receptionist wasn’t there. So I waited for 15 min and then I found the number of the hotel on google and called for someone to come. The receptionist wasn’t nice and gave me key for new room to go and check if I would like it and then to come back and tell her If we would accept it. After I came back 10 min later, again she wasn’t there although we agreed that I would come back. So again after a few minutes waiting I had to call on the phone for someone to tell her to come :( The hotel is advertising non smoking rooms but there was an ashtray on the window and a terrible smell, so this non smoking room is not for real. The staff in the restaurant were also rude, the premises cold, the kids playroom is part of the restaurant and is not actually available unless you are guest of the restaurant. The restaurant and the playroom were actually very cold, there was a fireplace which was not regularly looked at and the fire was off quite often. The breakfast was very poor one day there was not enough bread rolls, the cheese and salami were so thin and small cut that were even stuck and difficult to take from the plate. Also there were no tags with description on the food so there was for example one plate with croissants both with filling and no filling which looked exactly the same so it was like playing a lottery. Not recommended for people with allergies because you can’t know what you are eating.

המקום מעולה , זו השנה שניה ברציפות שאנו חוזרים לאותו מקום.

תחזוקת החדר ברמה נמוכה, מקלחון מתפרק , מיטות לא נוחות , נאלצתי לעבור לישון בספה בסלון

Excellent Location: The hotel's location is perfect, right next to the ski slopes. ​Comfortable Rooms: The rooms were very warm and cozy. We truly enjoyed the fireplace experience, which added a great atmosphere to our stay. ​Outstanding Service from Ms. Sevinc: I would like to give a special thanks to the receptionist, Ms. Sevinc. She was incredibly kind, professional, and always had a warm smile on her face. Her welcoming attitude was definitely the highlight of our stay and made us feel truly valued.

Housekeeping Issues: The cleaning service was disappointing. They only came to collect the trash from our room after two days. ​Staff Attitude: Apart from Ms. Sevinc, the other female staff at the reception was quite grumpy and indifferent. When I requested toilet paper, instead of assisting properly, she just handed me the roll directly at the desk with a cold attitude. ​General Service Quality: Unfortunately, this indifferent and unfriendly behavior seems to be a common issue among local staff in the region. ​Extra Costs: Please note that firewood for the fireplace is not included and costs an extra 15 Euros.