Houndsgate Court, Nottingham

Tidy, calm and well secured and well ventilated.

Bad customer service i did not get the Number of the apartment i was supposed to checking in on till the next day my check day was 13 of may i did't get Number untill the 14th was suppose to be 6 nights but i only stayed 5 nights i paid for 3 rooms olny got 2 customer service is realy poor till now they did't fix this mistake not even a call expect me to check out after only stay 5 night instead of 6 nights that i paid for

The apartment is in a good location and is quite secure with two gates with passwords and cameras.

The sofa was quite dirty with some kind of sand on it. I had to put a sheet on it to sit on it. And the living room rug is very old and very dirty, it could be thrown away already. Dusty curtains too. For 14 days, only one duvet was provided. Some couples don't share. Slow wifi. I found the ID submission process intrusive, and even after sending my ID, they also asked for my partner's details or they wouldn't send me the access code. For the price, I look for practicality and to find things clean. Small inconveniences, that I would never send messages to try to resolve something that should have been ready upon my arrival.

They sent us the codes 3 hours after check-in time, we were outside trying to call to get in, the place was dirty, the refrigerator was completely frozen and the sheets were stained with blood, the staff are extremely rude, I didn't like it. I cleaned the entire place and defrosted the freezer myself because, since it was a long stay, it was impossible to stay there with the bad smell and poor cleaning.

Location is great, apartment is aesthetically pleasing,

Definitely equipped well enough for short stays but we stayed for 2 weeks and cooked most days and it was lacking some basic kitchen items like Sharp knives, cheese grater, oven mitt, potato masher etc. the apartment is ridiculously hot even in September and they had about 5 fans in the apartment which I thought was weird upon check in but I can see why they had them now. The listing was a bit misleading as I booked this thinking it had private parking. There is parking but it's 10 a day and if you park at say 7pm and pay for 24hrs it only works until midnight the same day then you have to put another 10 quid parking on which is a joke. I also got a £100 parking ticket for this very reason so be careful and park at the multi story car park near by. The fact there was no free parking and I paid £1200 for the room for 2 weeks I didn't feel was good value for money really especially after spending almost another £250 for parking and the parking fine.

Good sized rooms, tasteful decor

Bed a bit soft. Wall in the bedroom dirty.

DO NOT stay here...this property is mismanaged by Prim Stays which is out to drive you nuts. The first night, we used the shower, it drained into the tub, and lo behold! ...The tub didn't drain...so the next person to have a shower had to stand in dirty water and shower. It took SEVERAL phone calls, messages and a video of the problem before Prim sent maintenence the next morning. Maintenence's solution- stick a butter knife to keep the drain cover elevated...so for the next few days, we all dance around the butter knife while showering! We sent several messages to Booking.com but hah! No concrete response. Also fun fact, pls carry your own detergent..cos they don't provide that...though they provide a washing machine !!!!