Lisbon Best Places - Rooftop

The services and the apartament

The location rich of homeless

1. The apartment was modern and spacious. 2. The apartment is clean 3. After not checking-in on time (more on that below), the host gave us a 50 euro discount.

1. Communication with the host is done only through the booking app, and he was super unresponsive 2. The host got confused about our check-in date, and because he's so unresponsive we found ourselves waiting outside in the rain with 2 babies for more than an hour. 3. The host didn't provide almost any toilet paper and handed out very few, low quality, towels. 4. The building entrance is the number one gathering location for Lisbons homeless population. Returning to the apartment after 10PM is not a pleasant experience.

Very good apartment in the city center. But without noice. All furniture in best condition.

Once neighbours made party for all night.

That it was so beautifully decorated and spacious.That it was close to metro for a short trip into Centre. Loved that an Aldi was a short walk to grab some groceries.

Very good location, accommodation was excellent and had everything we needed. Host was very good and made accommodations for us considering the lateness of the booking

All very good.

the flat is huge and renovated. my family of 6 people fitted perfectly. the flat has underground garage for 2 cars - cost 10e/car/day. host always available to respond our inquiries. Close to the metro that led us to the main turistic areas and to the airport Humberto Delgado. Since we had a very early flight next day, this flat was extremely convenient. Actually, it would have been nice to stay more days to enjoy its rooftop. we were provided with a very detailed step-by-step selfcheck and it went very smooth. The flat was extremetly clean and tidy.

nothing.

NOTHING

If you do not provide services after 6pm you should put that information on booking page. Maybe this is standard practice but we are not in this business.

Casa confortable, amplia, con plaza de garaje la estancia fue excelente.

Apartment was clean, located close to the metro

Andre, the host requested €300 deposit without explaining what exactly it was for. We assumed it would be for actual damage or lost keys etc, however upon checkout, Andre tried charging us €20 for cleaning towels, €20 for cleaning bedsheets, €50 for allegedly leaving windows open for 5 days whilst leaving air con on (impossible to prove) among a few other charges, totalling €130. He sent a low quality collage of images explaining these charges including showing open windows and doors, however we made sure to close all before leaving. After trying to chase up with Andre for the days following to question these false claims, he stopped responding completely. The booking states that security deposit will be refunded within 7 days, however after 12 days and chasing up multiple times, I still had no response. I had to contact customer service multiple times to get this issue resolved, booking.com was fantastic with helping me. It looks like other people have had similar issues with security deposit, and each time, Andre responds to the negative review with snide, arrogant remarks to discredit the reviewee. I hope that this review may make others think twice before dealing with the headaches that come along with renting this property, even if the property itself is quite nice (except air con not working in 2 rooms)