Lisbon Best Places - Rooftop

A really spacious apartment which is perfect for a group of upto 8 people. The place is easily found but you have to check the instructions especially for the leave of the place, since it's upto you to take out the trash. There's everything you need in the kitchen and the beds are really comfortable.

300€ deposit is a lot especially considering the apartment has gone through a lot of use. Some handles are missing, central AC isn't working so you have to use the external ones that are 1 downstairs and 1 upstairs. Lights on the stairs aren't working and the second bathroom is accessible only through the upstairs bedroom.

It was spacious and comfortable.

nothing

The unit itself is in great shape, nicely renovated .

The location and entrance to the parking lot are tricky to find. As a result gaining access to the parking is a bit of a nuisance as you need a key fob, which is located inside the lockbox on the unit door. Receiving emails while on the road a few hours prior to arrival makes things a bit stressful. The unit and communication appears to be managed by a third party and as a result - no comm occurs other than electronic. There were no written welcome instructions provided for any of the devices/appliances so you are on your own. Each of the 3 bathrooms only had one partial roll of TP and the towels are scarce. But overall the unit is quite nice, it’s the details that are missing.

The apartment is very spacious, clean and modern. It has a lot of light. It is perfect for a large group or a big family travelling to Lisbon. It is very conveniently located near supermarkets and the metro station. You can quickly get into the city, to the train station Roma-Areeiro in order to go to Sintra as well as to the airport.

Initially there were only towels for six people while we were seven. After asking, we got one more bath towel but no hand towel. There were no floor mats in the bathroom, so it was very slippery. I asked if we could have some but we didn’t get any. The toilet paper provided was minimal, three rolls for seven people. You are required to bring the trash down to the garage on your last day, but I think that should be done by the cleaning service. What worried me was that, in addition to paying the full price for the entire stay, you are required to also pay a deposit of around 20% of the booking price, otherwise you're not allowed to enter. I've never seen such a practice at any other hotel or apartment rental. The deposit is not blocked on your credit card like when you rent a car, but you have to transfer it to their bank account and so you have no guarantee that they will return it. They say that they will return it within 1-7 days. In my case it took 10 days until they returned it and after I had sent them a reminder about it. What I found the most irritating, though, was the whole communication with the owner, which happens entirely via the chat function in booking.com. It consists of a lot of long automated messages, which makes everything feel very impersonal. E.g., they address you with the general "dear Mr/Ms", they contain general information that doesn't apply to you, and you also get messages like "please pay the city tax", but they don't say how much, because the message is general and not specific to you. This made me feel like I’m talking to a machine. Their messages were sometimes also rude. When I asked for something, they’d say “I already told you that” or “yes, it seems you don’t understand”, etc. Generally, what I didn’t like is how impersonal everything is. You never meet anyone, there are no photos, messages are all general. I felt like the owner cannot be trusted. Would I really get my deposit back?

The manager of the property had left vouchers to use in the cafe on the ground floor where we got discount on breakfast roll and coffee. The cafe owners are very friendly, a great start to the day! We were near the metro and train station plus the bus to the airport is at our front door, great when we had big cases.

It would be great to have a bath mat on the floor of the bathrooms to step out of the shower.

Very clean. Excellent communication. Elevator. Lots of space. Great for Big groups. Good kitchen appliances. Great cafe downstairs. Good location, not city center but a nice safe area. Very close to grocery. I would stay here again. Our party of 7 enjoyed it very much. Great views through the many windows.

Paying a security deposit after the reservation is made. You lose money on the fees in PayPal. Wish the deposit could be made when the reservation is made and that you would know it up front. Also wish the parking in the garage was included, but 10 euros a day is not to bad for the safety and convenience.

Super spacious, very clean and great contact with the landlord. There was some maintanance in the building which resulted in lack fo electricity on our last morning. Landlord proposed late check out so that we could take showers in the morning. Very friendly!

Everything was cool