Zimbali Suites 611

The area is nice, I book in Zimbali a lot therefore I always enjoy the atmosphere.

Booked this specific unit for the jacuzzi but bit wasn't working and was not informed prior to my stay, one of the bedroom didn't have cupboard space as there's a shrine of religious statues and incense in it... upon receiving the breakage deposit it wasn't in full as I was charged for towel soak off which was notnincludednin the breakage rule nor terms and conditions, absolutely not worth the money i paid. RUBBISH.

Beautiful view, very spacious and comfortable space.

There were a few things not working by the time we arrived, no inconvenience though

The location was good. The views were spectacular.

The bathroom groutings are dirty and need to be cleaned. My wife opened the water in the ensuite shower and the shower arm and rose shot out the wall. The shower door is unstable. Water runs into the toilet pan from the cistern continuously. The exterior is a bit dirty and needs to be upgraded. The hot tub does not work. The motor comes onn but jets dont work and the thermostat and buttons are fried. The letting agent continuously said to me it works and it takes time. Unfortunately nothing changed from the motor being onn and water not getting hot and jests not working. I am a building contractor so i cannot be fooled by any of this. For bookings.com to advertise this property with it being in this condition is a bit sad. Also why do you post a coffee machine without pods? Please stop scamming us. Be upfront. The aluminium doors have gaps when closed aswel.

The location was great

The unit was dirty and neglected. Glasses and mugs chipped. Outdoor furniture cushions that were in need of repair. The unit promised more than it was.. very disappointing indeed.

It has everything we needed

Jacuzzi was making lots of noise, I think it needs a bit of servicing. A host needs to do a bit of an upgrade in furniture and change the carpets, I couldn’t survive a bit in the sitting room my sinuses were triggered because of that carpet. The outdoor loungers were extremely dirty.

Location and view

It was my 50th birthday on that day ,I engaged in multiple emails to HBTC the holding company for the unit before we arrived because I had seen the reviews about the air con ,hot tub ,gas braai not working they assured me everything was working, 3 days before booking in they said aircon pump packed up no aircon they will arrange fans or we can change to another unit looked at the reviews on that unit also were below an 8 and lots of issues ,agreed to fans .Got to the unit hot tub not working,gas grill not working ,spoke multiple times on whatsapp to the 2 ladies in charge nothing was sorted out ,rust on handles ,dirty shower walls simple cleaning of a high end flat ,loose toilet seat .Unit accommodates 4 but you have 3 champagne glasses .We paid R1500 breakage deposit they only gave R1200 sighting the reason for that towels had makeup stains on them that required special chemicals to be used that's not a breakage ,washing towels is your responsibility I didn't break anything.What they didn't tell us is Zimbali suites and The Capital have different owners and we are treated as a lower class can't go here ,can't do this ,pay entrance into this pool area R300 per person ,private events pay R100 per person etc .Only decent thing at Zimbali was Copper restaurant well done to them food was excellent .Problem here is management ,HBTC should be ashamed of themselves your maintenance of your units is sub standard and service very poor ,we won't be coming back .I want my full breakage fee back and you should give me a portion of my rental back for the multiple things not working .

The room settings were ideal for our purposes.

The jacuzzi was set too high and most of the jets weren't working

The view and outside entertainment area

Not clean, rooms small, dishes dirty