Whale Rock, Modern Beachfront Apartment

The owner on the property forced me to pay an extra R400 after paying booking. Com R3242 as per the advert. She told me 4days before that I need to pay R1000 as the security if I break something. Nothing was stolen and broken in her property. I called her when I leave and told her that the box where I was expected to leave the key both are not working. She said se will tell her cleaner to go and check. Few nimute she confirmed that both box were not lock. And nothing was stolen or broken in the property. She told me she will ask the technician to look for it the next day on Monday. She confirm to me that both box are not broken. I then asked her when I will get my deposit. She said after 7 days. Today 23 June I asked regarding my refund she said she won't give it to me because I did not lock the box. Those two box were not in good condition I even take a video trying to lock but it was not working. Please assist me I feel she was dishonest by saying I will get my refund and on top of that I left her property clean I even send pictures to her but still is refusing to give me back my R1000. I have been using booking.com it the first time I'm experiencing this. Please assist getting my refund. .

The location is perfect

The hosts required a R1000 deposit. No pre-inspection was done upon arrival with the host and the same applies during check out. Days after checking out the host sent a message that we have damaged their TV (TV had no sound allegedly). During the course of our stay no one used the TV. When I asked for evidence of this, they simply sent a video which doesn't show that the TV had no sound. Instead they alleged that the TV had fallen n had scratches on it, mind u me this is a wall mounted TV. Amazing that a TV would fall and yet the LCD is not impacted by damaged n only the speakers. Absolutely amazing n shocking that such is possible. In all my travels I'm reluctant of places that require security deposits especially where no pre n post inspections are done.

Very racist receptionist. This establishment does not receive black people with dignity. As result of this, I had cancel my stay, and they still refused to provide a free cancelation. My thinking is if you are black you may want to not subject yourself to this indignity.

Nothing from these racists

The whole place was just on another level

The quietness of the area, the fact that is facing the beach also

It was a bit stuffy, probably due to the inclosed space most of the time.

Cleanness Spacious Distance to the beach

They don't provide iron No ice

Everything was great and the security service is good they are always on sight and the caretaker is always on call I loved everything about it ❤️🙏 The place is beautiful and clean and a safe place to be u just need to follow the house rules

Nothing

The apartment was beautiful

The balcony view wasn't too good and there a lot of noisy people staying in the other flats