Watford Gemini - Eton 1 - Nr Watford Junction, M1 ,M25

The location was very useful for overground travel. Very nice area too.

The only negative was the sofa bed being uncomfy, but that’s if we’re being really nit picky. The property was great.

A deposit was required but it has not been returned and I cannot get hold of the owners. Suspected scam. Avoid at all costs.

Parking space included, peaceful area with a tesco express just across the corner. Spacious, clean and good apartment.

The accomodation provider requests 200 GBP as safety deposit to be wired through bank. It is supposed to be returned two weeks. After the trip the accomodation provider is ignoring all the communication through e-mail or messaging. This is some kind of scam with safety deposit. The Booking.com support staff is also extremely unhelpful, they are refusing to help or provide any kind of assistance, they honestly just wrote me to contact my bank and complain with them about safety deposit.

The property itself is great, it’s in a great location with a Tesco Express just a couple minutes walk away. It was clean and modern and the check in/out process was reasonably simply although information would only be given over the phone when actually arrived in site.

As other reviews have mentioned, it was difficult to get the security deposit back which you have to send £200 via bank transfer a couple of days before your booking. The owner was very keen on being in lots of contact before and during the stay but then once the stay was completed, radio silence when asked about the security deposit. I got one initial response but then all other messages ignored. I had to get in touch with booking.com

The owner has stolen the £200 deposit. I would have said some nice things but can not. I am on the verge of calling the Police to report this theft.

Theft of a £200 deposit.

Location, friendly owner

As others have already mentioned the mattresses are quite noisy, the heating was turned off when we arrived therefore it was too cold there. Also I have the same issue as others with the security deposit return, i havent receive it back and its already a month since we left the accomodation, I have contacted the owner however with no response.

SCAM PROPERTY. Dreadful host - took £200 security deposit off me, promised it would be returned to me in 6 - 8 weeks then ignored all my messages, had to go through booking.com to get it back nearly three months later ! Room smelt of cigarette smoke and was freezing cold. WOULD NOT RECOMMEND

SCAM PROPERTY. Dreadful host - took £200 security deposit off me, promised it would be returned to me in 6 - 8 weeks then ignored all my messages, had to go through booking.com to get it back nearly three months later ! Room smelt of cigarette smoke and was freezing cold. WOULD NOT RECOMMEND

The location was great, an easy walk to the station and the apartment is in a very pleasant, quiet complex. The manager provided a lot of information about the area, Harry Potter tour etc.

Firstly, the level of messaging back and forth between us and the property manager was over the top. He said he needed to speak to me to ascertain how we wanted the room configured (2xS or 1xD) despite that I had already let the property know that upon booking, and had confirmation back that this request was acknowledged. Similarly, he wanted to know our arrival time, but I had stated that on booking as well. Then he started talking logistics about the Harry Potter studio tour- which would have been useful if I needed to know that, but I didn't, and it was very hard to get him off the phone. This was our 5th apartment rental in a couple of weeks and it required more logistics wrangling than all of the others combined. Not how you want to spend your holiday. The entire pre arrival process was overly wordy (many subsequent messages back and forth) and time consuming. The 12 page terms and conditions were over the top for a 2 night stay, and suggested that each booking is being treated (in a legal sense) as a short term rental rather than as holiday accommodation. The rules of the apartment block clearly state that 'no apartment should be sub let in an Air B and B type ' situation, so he's in breach of his agreement with the apartment complex. I wonder if that makes this property in breach of booking.com's Ts and Cs too? There was no lock box to pick keys up from or drop them off on departure ( despite what the sign in the apartment said) and despite us telling him we were leaving at 11am, he then said he couldn't be there for 30 minutes. We had a train to catch so arranged to meet him at the station with the keys. Again, a far too complicated process. The apartment was reasonably appointed, but there was no tumble dryer as stated on the listing- which for us was a massive inconvenience as we are on the road for weeks and had planned on doing washing here.

In a lovely quiet area, no noise at night even with window open. Good contact with instructions on how to find it, plus the information on timings for Harry Potter World were really useful. We arrived at the station just as a bus pulled up!

The shower leaks causing black under the flooring and a damp smell, will cause major issues in the future if not fixed which would be easy to do. Also mould on the sealant which is easily fixed but a pet hate of mine.

Location

Needs work. Kitchen sides are worn out. Blind broken. Needs hovering under the sofas. Bath leaks, shower didn’t work. Mattresses need replacing- very uncomfortable. Netflix wasn’t working.