High Gables Apartment 2

The location was perfect, close to the park and beach

Nothing

The property was big and was aquipt with things I would expect

Their was damp in the house it absolutely stunk their was damp boxes on top the wardrobes even though I told the owner about this and she said their was no damp problem they have a yearly check witch clearlly is not true.the radiators at the back of the property did not work so we had to have the kids stay in with us because it was to cold damp and mould on the walls for the kids to stay in especially with the baby already on antibiotics for croupe .The plug was broken on the bath we had to get a knife to pull it out every time I bathed the children again I approached the owner about this she said the cleaner said it was fine and it wasn't the previous tenants broke it. This should have been fixed before any one else's arrival and it wasn't! The keys wouldn't go in the front door every time we went out you had to bang in in so hard to get it to go into the lock properly I also made the owner aware of this! I asked for a partial refund from our stay to be told she wasn't aware of any of this she was going to the property to have a look and would get back to me she never got back to me I have messaged her two times regarding it and still nothing been ignored absolutely discusting when paying almost £300 to stay for only two days! Still no partial refund avoid like the plague if you don't want to be cold and living in a horrendous damp vile smell and be ignored by the owners I don't often do reviews but this I will review on don't waste you money because you will be ignored pictures added of black mould this was just some of it and wet patches and damp all in the bedroom walls my partner works along side damp and plastering and he said the whole lot needs re doing ..... Also advertised as sea vue their is not see view it's a train track with about 5 lines on but I was told that it was ok because it's not public service train track it's only for steam trains I booked this property for sea views we did not get it ........

Was a good flat and comfortable 👌 good location easy access to the beach and town centre

The location was amazing and the apartment was a lovely size very handy having 2 bathrooms and the decking out the back was ideal for our dog. Host was very accommodating and went above and beyond to make our trip perfect

Spacious apartment with bonus bathroom. Hot towel rail. Excellent location for dog access to park was wonderful.

Some amenities lacking - no towels or tea towels. Bath wouldn't empty. Difficult to find keys and to open apartment door - lock very close to frame.

The location

What can I say about our stay at High Gables apartment 2? We got off to a bad start when an email arrived the day before our departure ‘reminding’ us that bath towels were not supplied? That was a first. After a protest the owner agreed to make an exception and supplied one per bathroom! The heated towel rails did not function so once wet – they stayed wet. On arrival we found a filthy hallway and difficult locks. The apartment was very cold and for the first 4 days we were unable to get the heating to work. The owner struggled too. The twin bedroom was arctic and the beds felt damp. The duvets were too small, barely covering the top of the mattress. After a miserable night we moved to the double room, slightly warmer, but with a very old mattress with broken springs. Reading in bed was not an option as there were no bedside tables or lamps, nowhere to place a clock or a drink! The kitchen was in need of a good clean, the pots so grimy that we could not use them. We were supplied 1 ‘jay cloth’ and no scourer or even a tea towel. There was no ‘welcome’ pack not even a tea-bag or a pint of milk so after a 6 hour stressful journey we had to go shopping. There were no complimentary toiletries and no hairdryer. Having been in the holiday accommodation business myself for many years – I judge by my own standards and this accommodation was sadly lacking. The owner kept referring to her good reviews, almost telling us to deny the evidence of our own eyes. I do think that the reviews may have been from before she took over the property as they certainly do not apply to it now.

Lovely clean apartment with everything you needed. The enclosed patio area is safe for dog to run in and out freely. It is in a perfect area for dog family. Park opposite which was lovely and a beach next door to park. Dogs allowed on beach at all times. There's a train track opposite which was lovely seeing the steam train passing, saying that its a lovely quiet area. Restaurant,cafe in the park and 2 pubs that do meals by the beach. Dogs not allowed in but patio area outside and a covered area which dogs are allowed in. Paignton 10 minute walk away. Thankyou, will definitely recommend and return.

Communal passage needs cleaning. Patio area needs some tlc. Double bed uncomfortable, perhaps that's just preference.