Elm Lodge

Really spacious , good location , friendly host , good parking spaces.

Needed a spring clean in some place , but cobwebby and some tlc needed

desired. It was clear that there had been no proper vacuuming or carpet cleaning prior to our arrival. The bed linen, which appeared unused, contained a significant amount of hair, including long hairs that clearly do not belong to me. The boiler was not working upon arrival due to a lack of pressure. I am more than happy to provide videos or photos as proof if required. Additionally, the person who was supposed to welcome us did not answer the phone. Instead, an automatic message was triggered saying they were busy. I then sent a message, which was clearly received immediately, yet no call back was made. Communication was limited to text messages, which caused unnecessary stress. This situation could have been easily avoided if clear instructions, such as the lockbox code, had been provided in advance via Booking.com. Instead, after a long journey with tired children who just wanted to rest, I was forced to chase for access details, which was both frustrating and unacceptable.

Location

Loved the space in the property and the fact it was peaceful but not far from the centre

Everything.

Any issues we had were of our own making and not worth putting on here.

Mike was very helpful and accommodating. There was plenty of storage and utensils and crockery. The beds were comfy and the shower great.

Mike was great. Lovely big rooms

No electricity last morning

Location and all round a nice place

No issues

Mike was so welcoming and helpful. The apartment is well furnished and very comfortable. Easy parking and plenty of room for us all. Such a great base for exploring Plymouth.

The kitchen cupboards would benefit from a deep clean and sorting out. There are 5 graters but no measuring jug. I had assumed that the £15 charge for the dog was for the whole stay. I had not realised that it was £15 per night. We charge £20 per week for dogs in our own holiday let which is pretty standard.

The host (Mike) went out of his way to make sure our needs were met and kindly was very flexible over check out time to facilitate the funeral timings (purpose of our visit). The apartment is roomy and one of the bathrooms had a lovely rainfall style shower. Off-street parking for 2 cars was a big plus too.

Nothing springs to mind.