The Sunrise

The location is awesome with the beach at walkway distance.

The staff is very very very rude! They don't want to listen and acknowledge what is written in their own document. Very poor customer service. Stood almost 1 hour to check in and no word of apology. Would never recommend this place as there are more cost effective with respectful staff in nearby hotels.

The staff were fantastic. Tried to accommodate me the best they could. They were very nice.

The room I paid for I didn't receive. They put me in a room that was under construction. While getting ready for the wedding we were there to attend the shower head fell on my daughter and caused a delay of us getting ready for wedding while they fixed it. The room I requested had amenities the room I received did not. My son had to sleep on a tiny couch as it didn't come with the fold out that I originally booked. The store that was in hotel lobby was not stocked so no coffee for me till I could get to store. No ice either.

The staff were very helpful,friendly,professional.

The property see m s a bit dated. Needs more updates to the property.

Location

Ac blowing right on the bed room was not laid out very well. Didn't like the metal shelves at the side of the bed.

Nothing. Slept with my clothes on. Didn't shower or brush my teeth. If there was availability some place else I would have left. DISGUSTING. DONT DO IT

Don't do it

Not one thing!

In all of my years of traveling around the world, this place was, by far, the WORST of them all. I cannot think of one nice thing to say. Okay, maybe one; there was a friendly guy at the front desk...once I finally got there after the longest line and wait in history to check in. After that, finding out that we had to pay for parking. Then we get into the room and my husband was so depressed by it that we left until we went to sleep. But we couldn't sleep because the heat system wasn't working, and we were freezing! But wait! Why were we freezing, you ask, if there are blankets on the bed? Because it wasn't a real blanket! So, the front desk gives a space heater, and they say that they'll send us a blanket. But no, it never came! Not only did we freeze, but the heat system was producing cold air that was also operating so loud that that also made it hard to sleep. And the million-dollar question is- why do they have the system open for us to see?? And after not getting a good night sleep it would have been nice to make a cup of coffee with the coffee maker. But that would require them leaving a minimal amount of coffee, creamer, etc. So, we skipped the coffee. Would have liked to take a shower, but it looked too scary looking. Why do I do this to myself? I'll never again stay at a hotel that is NOT a chain! EVER!!