The Sunrise

Deceptive photos. They bought all the old prostitute motels and rebranded them. I was placed on the street side in an unsafe location. The pool was nasty and the breakfast scene was trashy. Never again.

I liked that we were close to the beach with only about a 4 min walk. I liked how specious the place was and that it had a full kitchen and full refrigerator. We were able to go anywhere on our bikes, everything was close.

What I didn't like was that since the first day the floor wasn't properly cleaned, our feet were dirty from being inside. Also they only do room service every three days. If you want ANY kitchen things you have to request them and they give you in a box. You have to buy your own paper towel. They claimed there is a broom in every room, but I didn't have one to sweep when we got back from beach. The A/C unit was by the bathroom and inside the bedroom and it DID NOT keep place comfy enough to sleep.

24 hours prior to check in i was supposed to receive check in instructions. Never received them. I called to ensure they had my reservation and was told to come at anytime to check in. At check in my reserved room was unavailable. I was told not to worry, that i would get a better room at no extra charge. Someone came to help and asked me to pay the extra. I refused as this was not my fault. Finally we were able to get room. It was completely dirty, floors were disgusting, even the cabinets had layers of dust and dirt. The fridge did not work and there were no cups/plates/silverware in the entire place. We had 6 people in our room and they gave us a box with enough for 2 people. So we had to buy our own throw away plates/cups/silverware anyways. They were supposed to come change sheets and tidy up after 3 days and never did. I was very frustrated with the entire stay. Highlight, the continental breakfast was a nice touch as many places do not have it.

The Sunrise 2 bedroom apmt # 104 ... Feb 4/23 to Mar.6/23 ...porch to sit on for early mornings or evenings. Location from the beach...2 minute walk. Beds were comfortable. Kitchen with cooking supplies +dishes. The 4 of us enjoyed this place and location. Staff was friendly and tried to accommodate except for a few problems that arose.

Pillows were bad flat. Place actually needed a fresh coat of paint. They only clean every 3 days upon requests. Problem 1 : The wifi and the TV''s were down 7 days. 4 days approx the second wk and the last 3 days we were there. Problem 2 : Air conditioner furance died about 2.5 weeks in there. Couldn't be fixed until Monday. They put window air conditioners in the bedrooms. Thanks. The main living area was 78 to 80 deg for 6 days. By Tuesday I checked in daily with staff about fixing the main air conditioner. They said they'd be right on it. On Friday I again asked what was going on and they got it fixed. Too me this is serious ... spoke with staff and No deals would be made because of any inconvenience. Staff member said she would have the manager Tyler call me. Never happened... I called them 2 wks later and asked Tyler if a small credit was possible. She said no deals or credits are made. She denied that there was a wifi problem. She offered me a 15 % discount when I stayed again. I was then put on hold ... end of story. Why would I want to risk staying there again. To all: you have been warned and I'm not the only person that had problems.

I have never had such rude staff at a hotel before. We booked a room for 4 people. It was a queen bed with a pull-out couch. I asked at check in that it was set for 4 guests and they confirmed. When we got to our room we did not have pillows or blankets for the pull out. I went back to the lobby and requested, waited about an hour and a half, went back and asked again (again they said it was on it's way right now). Then we left for dinner as it was getting late. I expected to come back to blankets but no, none. I went back down to the lobby and they rudely assured me, again, that they were coming. We are all exhausted at this point and just want to go to bed. About 30 minutes later and very angry young man came to our door and gave us the blankets. He wouldn't speak to me just left the blankets and walked away. It was creepy! Also, the check in process takes close to an hour. The counter staff are openly swearing and complaining to one another about their shifts. One lady working the desk up and left with a line out the door. Swearing about how she shouldn't have to work so many hours. Some of their units are pretty nice, great location. Just incredibly poorly run. The breakfast is also super basic we ended up having to eat out for breakfast so that does not working into any of the savings!

the only good thing about this horrible place it’s the location

the personal it’s extremely rude, they don’t have idea about costumer service and can’t help you with literally nothing

Location.

Poor management! VERY confusing checkin. Got there at 4pm waited in line for an hour!! Very limited parking! You will pay $18 per night if you can find a space.

The location was the best thing.

The room was very worn. There was a large section of drywall that was patched and needed painted. Several large floor tile that were cracked. The kitchen had zero utensils or cooking pots or pans. The kitchen cabinets had a broken drawer that wouldn't close. The bathroom had cracked tile and peeling wall paint with mold. The bathroom light fixture was rusted. The room overall was in extreme need of a complete remodeling due to excessive wear. Forgot to mention, the staff could not find my reservation through Booking.com even after showing them the email confirmation!