Safe Move - 23 Lancaster House

It was very near de Montfort Hall, little shop over the road, cafe next door. The bedding was clean, towels were clean. It had a microwave, small fridge freezer, washing machine.

On entering the room I found a used plaster on the floor, there was no kettle for tea and coffee making, no toaster very limited cutlery 1 spoon 1 teaspoon and a knife, no fork, 1side plate and dinner plate, nothing else. The TV remote was in pieces and TV would not receive any picture, just did not work. The sink in the toilet had no plug and was blocked and slow to drain. After resting the first night I went to use the shower which was leaking from the shower head pipe and that evening on my return the head of the shower had fallen off, I could still wash with it though (overcome and adapt). Being in the centre of the university and right next to the main fire station it was very noisy at night especially Friday night and Sunday night from midnight till 5am. The general state of the room was tired and well used. Would I stay again? Yes I suppose I would, I just wanted a bed which seemed fine and somewhere to wash etc... But just a kettle and a mug would have been nice, I had brought my own coffee n tea etc, that's why it was good having the cafe next door. It didn't spoil my time I enjoyed my show evenings... Cost wise yeah it was 208 for 3 nights and for what it was I thought a bit pricey, I've stayed in great places for far less, but it served its purpose. I rang the host on both numbers 3 times but never got called back.

The location was ok for where we wanted

The state of it, lack of communication from the owner, last minute check in details and the audacity to ask for a damages deposit. It’s filled with mould, cobwebs, had stained bedding no latches on the window…. Rotting window cills and no response when I complained. We literally walked straight back out again and had to book somewhere new.

Very Little in addition to the location and cost

The flat number I had been given had residents that had been there for the past 3 months. I was given the wrong code twice for an additional flat. Once entered that flat was freezing cold. I had to turn the only wall heater provided on which took many hours to warm that 1 room. There was a wardrobe with no hangers, no hooks anywhere for hanging clothes. the kitchen and bathroom were also freezing. One small ineffective electric towel radiator in the bathroom. There was no hand soap in the bathroom or liquid cleaner or washing cloths for cleaning the kitchen utensils. Very bad experience.

Location was close to the O2 concert venue

I have not ever left a negative review however this fully deserves one. I wish I had read the previous reviews. This so called apartment has been totally miss sold it is an ex student room which is very small and not what we expected - the photos are misleading and not where we stayed. It was very cold with only one heater which was in the bedroom. Kitchen and bathroom were freezing. There wasn’t any toiletries in the bathroom and no shower mat. The pillows were disgusting. The blinds didn’t fully close and you could see into the bedroom from outside. The smoke alarm was missing. There is only one chair which was filthy.

Location

No essential things like kitchen utensils, no toilet soap, leaking water from roof, water flooded on the floor, from midnight to morning no electricity