Hounds Gate Luxury Apartments by 1508 Stays

Good Location

We are very disappointed with the standard of accommodation which has been provided. We have been sold this property as a “luxury” apartment. •Dirty stained carpets through-out •stained mattresses •broken furniture & chest of draws •insufficient cutlery and glasses (only 2 x knifes/ 1 x wine glass) •extractor fans hanging off the ceiling •black curly hairs found in mugs / bowls / bathroom and bedding •extremely poor WiFi connection (meaning we were unable to watch the TV on our return to the apartment. We paid £267 for one night, this is not acceptable for the standard we received Tried to raise a complaint and follow up on several occasions to be ignored and receive no follow up

Everything! Staff were so friendly and helpful - the information was clear from the start to the end.

The kitchen was lovely, the beds were extremely comfortable, easy to access the apartment (not disability friendly), very spacious.

There was an air freshener plugged into the wall and turned on, whilst it was a nice smell, we had a guest with asthma who had an asthma attack due to the air freshener. Minimal blankets with a too-small sheet on the sofa bed meaning one guest was cold the entire night. There are homeless living near the apartment, near the Tescos and NCP car park which made us three women feel a little unsafe. The kitchen facilities were good, very little bathroom facilities (hand soap, no shower facilities or hand towel). The “living room” had the sofa bed already down, there was no additional seating apart from a wicker seat which was so uncomfortable. The whole apartment was cold and the heaters did not work well.

Amazing location - near the city centre, Christmas Markets, Robin Hood etc.

Nothing

The washing machine caught my clothes. Small, burnt pots and pans.

Clean and tidy

Nothing

Clean comfortable and fantastic location

10am check out but could extend at a cost

Good location and living space

The carpet is the bedroom was extremely dirty.

The only positive was that it was in walking distance from the town center

The apartment we were given was not the one we booked, we booked a unit with 5 beds, this had 3. When we contacted the hosts they said it was a typo in the description, however non of the photos matched what we had and we wouldn't have booked this set up had we known. We weren't given enough bedding or towels for all guests, we had to message the host and they did send some over. The apartment was at the top of the building, so for those with mobility issues they would struggle, no where in the listing does it state no lift. The carpets and bedding were badly stained, the sofa bed was solid, stained and very uncomfortable. There was a half an inch gap between the window and the wall in the kitchen which let cold air in. The smart TV didn't work, we could only get 2 channels. The second night we were there we had a man knocking at the door saying he stayed last week and could he come in. The building is supposed to be secure but he managed to get in and make his way up to our apartment. We felt very unsafe staying there.

Nothing special

The hot water was not working property was cold