Hounds Gate Luxury Apartments by 1508 Stays

Tea and coffee sachets provided with sugar but no milk but it’s a good start. Location is the best for sure. Missing items utensils and bedsheets etc was resolved next day. My husband found the bed comfortable . Cycle locks situated close by was useful.

Weekend and evenings when there were other guests I gather late at night it was noisy. The door only had one lock - additional lock would be great. There were marks on curtain shades, floors and doors that were unclean. Bedsheets looked tired. Toilet seat could do with repair. Kitchen fits two so no room for the third person to eat. When you make a booking you are asked to provide photo and ID which never in my booking com life or Airbnb I ever had to do and send separately to them. Made me stressed before travelling and further stressed when I arrived and no extra utensils or beddings for third person as we paid for 3 but they did resolve the next day for bedsheets. Check out 10am which is rather early for a Sunday so paid £35 in advance for check out at noon but was sent messages to leave at 10am as their customer service is poor and not linked together as one person confirms Noon and the other confirms 10am and ignored the £35 advance payment so further stressed towards end of stay too.

Location Location Location!! Clean, well equiped apartment. Instructions for check in and check out crystal clear. No negatives about this place.

Host not helpful, I had booked for 9 nights, did not stay even a night, but got no refund for any night.

Main door on Street, No security lock, bedroom window on street, no protection bars.

Large apartment with separate areas for living and cooking and sleeping etc Located right Next too the castle

Just need a little Sprucing up, the paint work is an easy fix.. The word “luxury” in the title isn’t warranted.

Horrible stay – completely misleading! In my opinion, the apartment was nothing like the photos: it was dirty, the bed was disgusting and unfit for sleeping, and the bedroom had no outside window (which I needed for health reasons). After a 7-hour flight, the staff told me to just sleep on the dirty bed and wait until the next day for it to be cleaned — unbelievably unprofessional. Despite this, they refused to refund the £295, saying the booking was non-refundable. I had no choice but to borrow money to book a hotel instead. From my experience, this place was misleading, unprofessional, and unlivable — I strongly advise others to avoid it.