V65 Mx

great coffee and fruit

all good

Todo el personal amable y tienen servicio de lavandería. Tiene un Rooftop divino. Queda muy bien ubicado. A pesar de ser una zona transitada no se escucha nada en las habitaciones.

Me hubiera gustado un poco más si incluyera desayuno pero igual nos ayudaban a ubicarnos y daban unos pan sitos deliciosos con café y jugo de naranja.

La vista de la terraza y la atención del personal, muy flexible y muy servicial

El aire acondicionado.

Clean with great facilities

Bit noisy from traffic but not a massive problem

The breakfast was fine (coffee, juice, sweet rolls, fruit) and served on the very pretty roof deck with views of Chapultepec Castle. Breakfast isn't mentioned on the hotel website and was a pleasant surprise. The lobby is beautiful, with gardens built into two airwells, comfortable lounge furniture, and the most clever bench design I have seen, with carved leg supports that not only strengthen but add beauty. My husband is unwell and in a wheelchair and the trip to see our son's sculpture show opening was exhausting for him. The cleaning staff were very accommodating of our not vacating the room in a timely manner each day.

The terrace room was larger than I expected, with a king-size bed, but because this is the largest city in North America, traffic noise is to be expected. The wall of windows did a good job of masking the noise, but the terrace was sometimes a bit too noisy to relax in. I suppose a full-length mirror in the rooms would be welcome. Maybe a handout of instructions in English? I accidentally screwed up the little room safe.

Having a security person managing the front entry was a very nice commodity and appreciated. The location of the hotel was great, and their morning coffee was good. The top terrace was very nice with a great view.

Power went out for 8+ hours, and no information or flashlights were provided. No emergency protocol. Their customer service is just okay at best. Through Booking.com, the quote for the hotel was $1,897.18, but my card was charged $1,962.16...not okay. A smell of stagnant water was present. We asked the front desk if they would change our bed sheets because we weren't able to take showers on the day the power went out. They definitely did NOT change our top blanket. The room with the terrace could use a sofa or recliner.