west park hotel chalets

We were moved into the hotel which was an upgrade due to our chalet door being kicked in by someone before we got there.

We collected our key for the chalets and when we got to the chalets saw the chalet door had been kicked in and one of the beds being slept in

The staff was really nice

The shower in the toilet was full of black stuff around the edges and floor hadn't been cleaned as I am head house keeper it was disgusting for me to shower in that

It was convenient for our needs

Too long.. reception , bar closed on Saturday nights, loo brush stuck to its base with s***t , taken away on complaint but not replaced ,drains well , let’s say windows wide open , radiators in toilet on full despite warmest May in 20+ years.. so assume didn’t work, holes in wall , TV well I needed to re assemble wall Arial point every time we used it to get channels. So apart from above it was perfect!!!!!!

Nothing. Staff are awful, rude and aggressive, totally unhelpful and literally start insulting you & swearing at you. Never, ever use this hotel.

I arrived late at night only to be told they were fully booked. I received my booking confirmation and the money was removed from my account. They said if you book through booking.com the website allows customers to book even after they’re full. They made no effort to contact me to tell me this before, and haven’t refunded my money. I was left with nowhere to go late at night in the middle of Clydebank. This error has ended up costing me an additional £100 and west park have completely ignored all communications from me since. They haven’t refunded me either. DO NOT BOOK A ROOM HERE.

Cleanliness

Old building

nothing

wouldn't recommend hotel rooms arent clean the sheets are stained, cupboards are falling apart, the bathroom flush didn't work, the radiator was leaking the thing that disgusts me from this hotel we bad dead rats outside our room and our room was like living in a insect hotel definitely wouldnt recommend if you dont like big spiders or moths ect apart from that staff is lovely.. honestly wish i could get a refund

Leaving

The first issue was the Chinese woman in my bed! They had given me the wrong key! When we did enter our room, the stink was what hit us first, before we noticed the dirt. The heat was unbearable but we climbed on a filthy chair to reach and open the bathroom window and we managed to defeat the mechanism for preventing opening the other windows wide. Management appears to have given up on maintenance several years ago - e.g. a cracked toilet, probably the source of the sewerage miasma permeating the rooms.