Sarnia holiday flats

Lovely all round, maybe some updates on the rooms maybe a little more modern, but all round lovely stay

Just the front door, but easy fix

Everything was amazing couldn't fault it

N/A

It was good apart from the guy who was in flat 6 he was very aggressive arrogant he caused as lot of trouble saying we were banging about shouting all the time. We had an 8 month old baby and can't help her crying etc we were scared about going past his room incase he came out and having a go at us felt very uneasy most of the time but the staff were very kind to us and our daughter

Paying fit the electric as we go and could have been warmer e

Location

Black mould in bathroom (bad) Have to pay for electricity Damp in bathroom and living room Dust and dirt all over the place Dirty/stained bedsheets Hard bed Eggy smell Rotten shitty smell Broken tv was told to use a smaller one for 1 night and they would change it they never changed it Condensation in bedroom/living room so bad Freezing cold rooms with only a small heater Stated on website towels included now towels given so had to buy our own Drawers full of dust/dirt Awful smell in drawers Smallest heater in living room not enough heat takes 1:30/2 hours to fully heat up and takes around £10 to do this on electricity Toilet moves unsteady Small shower and cold water

Don't know where to start.. Dunk host. Absolutely disgusting flat, damp stunk and is unsafe. Honestly worse place we have ever been. Aoid at all costs

It's location is great but that's the only positive about our stay

. Nothing

The property smelt. It was not clean. It was not as outlined. No towels, 2 half empty toilet rolls. No heating or electric. Was told on arrival that as outlined the small print it was a £1 coin payment for electric. But as a gesture of goodwill they had put £5 on to get us started....(booking.com have checked, and there is no mention on their platform). and that they had given us a heater in the lounge and one bedroom, which were filthy with dust. The lounge window didn't shut, defeating the object of a heater. The crockery and inside the kitchen cupboards were filthy. The windows were filthy along with the net curtains. We tried to stay out of the property as much as possible, which wasn't the plan and consequently made for an expensive weekend!! We have contacted booking.com and made an official complaint. Booking.com have tried to make contact with the property. The property are currently ignoring and will not respond....