Hidden of Cailan Family Room

The value for money is superb. The location is very peaceful. They have complete amenities (beyond our expectations). Their beds are very relaxing after your whole day of activities. The staffs are very helpfull in very needs and inquiry. Their place is very serene and very recommendable. 😁😁😁

We hope maayos na ung kalsada going Brgy. Calaan.

Планировка и дизайн просто восхитительны.Отличный Wi-Fi, отличное соотношение цены и качества. Хозяйка замечательная, заказала тур, билеты на паром в Корон и отвезла на тук-туке прямо к месту. Рекомендую 100%

Понравилось все

15 minutes à pied du centre de El nido mais à l'écart de l'agitation et du bruit.

A notre arrivé, l'hôte est venu à notre rencontre pour nous expliquer qu'il n'était pas en mesure de nous recevoir car le logement avait soit disant un problème technique. Il nous propose une solution de remplacement ne correspondant absolument pas à nos critère de choix mais voilà : allez trouver un autre logement à 18h dans une station balnéaire hyper fréquentée! Nous voilà donc au deuxième étage d'un Hôtel fait de métal et de plastique présentant toutes les conditions de confort et de services nécessaires mais sans charme. Un message nous avait été envoyé la veille pour nous dire :" you book a reservation to our hotel for tomorrow" !

Unfortunately, I’m unable to properly review this property as we never had the opportunity to stay there. We were informed *only upon arrival* that the bathroom had been broken for four days prior, and we were relocated to a nearby backpacker-style private room without any prior notice or consent. The alternative accommodation was completely different from what we booked. Despite regular communication with the property beforehand, there was no mention of the bathroom issue, no warning of a relocation, and no option to cancel or receive a refund. When we raised this with both the manager and Nova, we were offered either a single free breakfast or a motorbike rental, with the explanation that it was “too late” to notify us and she “fell asleep” - despite the issue having existed days earlier. We considered booking alternative accomodation in el nido but given how late we were notified there was very limited accommodation available, leaving us with no choice. Customer service throughout was disappointing. With a 4:30am departure for an early flight, we were told it was “too early” to help arrange transport and had to organize it ourselves. We arranged transport with a nearby hotel/ staff at our alternative accom who were able to assist us without issue. Additionally, the property is not centrally located and requires tuk-tuk access via a dirt road. I rarely leave negative reviews, but the lack of transparency, poor communication, and last-minute relocation to a vastly different accommodation felt misleading and unacceptable.

Die Lage war sehr schön und ruhig. Zum Essen waren wir meist nebenan bei Alimos wo es sehr gutes Essen gibt. Alle Mitarbeiter waren sehr hilfsbereit. Wir sind mit einem Kleinkind gereist und hatten wie versprochen ein Bett für ihn bekommen. Die Unterkunft eignet sich hervorragend für Familien!

This was a very spacious family room (two floors) and a very quiet area. It was air conditioned and comfortable. Our flights were cancelled and we ended up arriving in the middle of the night and they were so wonderful about sending a tuktuk to meet us and let us check in at 3am! We were so VERY grateful for their help

nothing