Trece Lunas Tulum - Enchanted Resort

Room size, 2 bathrooms, pool view

Roads are very bad, nothing really close for food without walking through mud and puddles. Taxi from AP charged extra for state of the roads.

Amazingly beautiful, lush and serene hotel in quiet area with great, clean pool and large rooms with many amenities. Owner was always available as well as extremely helpful and hospitable and staff were kind and helpful. I stayed here for a week and enjoyed being located away from the noise and intensity of Tulum. It’s a 10 minute walk thru quiet streets to La Veleta with its many bars and restaurants.

Nothing really but to those who express discontent with conditions of the roads during rainy season. One cannot expect a 2-lane highway if deciding to stay in what is essentially jungle terrain. Roads are bad many places in Tulum. I suggest getting a scooter to navigate the puddles. It’s perfectly fine and doable.

Beautiful pool and grounds, rooms are spacious and bed was very comfy! The property host was very responsive and gave great suggestions in the area.

Roads still aren't paved in that area so a little bit tricky to get in and out, but we were warned in advance. Still 100% worth the stay!

Very nice, new and modern complex - basically a couple of apartments grouped around a swimming pool. Very green and exceptionally quiet. Spacious apartment, comfortable beds, fast and convenient self check-in, quick response times by the hosts.

Rough access road (even the recommended route by the hosts), rather remote location. If you want something to eat, it's best to order via the local delivery service (Tomato.mx) which worked flawlessly.

The property was okay, nothing fancy. I booked a room with private jacuzzi but there was no hot water. Also the road leading to the property was horrible, so many potholes and isn't that safe

The road leading to property is a complete disaster with big potholes. The location isn't that safe and there is no onsite person to help you if anything needed. The jacuzzi had no hot water.

Everything was amazing. The place is majestic, fully in the heart of the jungle. All the ambients were in perfect condition and the cleaning lady makes sure to clean every day the room. The host was helpful in everything, very patient and full of enthusiasm. I loved everything and hope to come back soon

The only advise is not to take a small car because of the roads during winter season.