Empress House

Nothing. My daughters would have been left on the street if I hadn't arranged alternative accommodation a day or two earlier. They were already on their way to Manchester. And this despite a perfectly legal and valid booking and payment for the accommodation, many months in advance.

The owner was unfriendly and unhelpful in the chat. He also refused to answer whether he had received the payment for the booking. He didn't contact us for many days (more than a week) to resolve the issue in a friendly and civil manner. I think the owner was hoping I'd press the wrong button and cancel the accommodation on my own. The cancellation policy is such that he can keep all the money. I didn't do him that favor. So at least I got my money back from booking.com.

Nothing

Accommodation has been cancelled few hours before check-in by property. They promised full refund but never paid . Avoid!!!

No breakfast given. I didn't like anything about this property.

I booked a studio and ended up with a room on a floor with other occupied bedrooms, sharing a bathroom and toilet! Property is dirty and not well kept. Communication with the property was bad at best, as my query remains unanswered and they did not respond clearly. The location is not the nicest, and although I paid to park in Asda car park just to be sure I covered parking in case there was none, Asda parking was too far away to use (my fault, however worth mentioning in case anyone else tries this) I worried about my car being parked in this area, so only stayed one night out of three and cancelled other two due to this and the poor living conditions and area/location. Would not recommend. Angry that this is non-refundable, as it was not as advertised.

TV

Everything else