Elia Studios Pollonia

Location

Very disappointed! They first put us in a room that did not look at all like the room we booked. I texted them that that was not what we had booked and sent them the photo of what my room was suppose to look like and their response was terrible. At first they argued that I had booked a triple room and that that was what I got. Then they offered to move us the next day to the room that actually had a balcony (like the photo I had booked) and that was the room I booked and that I could take the offer or decide to complain my entire vacation. Wow! They were very unprofessional and rude. The rooms were noisy, the plumbing and the AC made noise. Our bathroom sink was clogged, the shower mat was dirty full of mold, the bathrooms door knob was broken. Very disappointing especially after paying over $200 a night. Their cancellation policy is a ripoff.

The location

The room was very poor quality and very little

La posizione e il terrazzino

La pulizia, il personale non c'era e non e esattamente come in foto (più buio)

Studio fonctionnel, avec nécessaire de toilettes, frigo et clim, literie ok, propre et à 8 minutes à pied du centre ville / 4 minutes de la plage. Chambre nettoyée tous les 2 jours (après 18h dans notre cas, et plusieurs messages). Lit bebe OK.

Les photos ne représentent pas la réalité - nous étions quasiment dans une cave sans aucune luminosité. Les équipements sont assez vétustes. C'est une arnaque pour le prix, la qualité n'est pas au rendez-vous. La communication avec l'équipe avait été agréable et fluide jusqu'à notre arrivée dans les lieux. Cependant, lorsque nous avons demandé à changer de chambre - dès qu'une autre du même type se libère - nous avons reçu des messages condescendants ("my dear", "send your document now or we cannot provide any room", "don't spend time on your vacations to this", "we can not manage it") et absolument aucune aide ou solution proposée. La relation commerciale vis à vis du client est donc exécrable et ne nous a pas aidé à commencer les vacances à Milos de façon sereine. Ne vous attendez donc pas à une chambre ou un studio avec du charme, ni aucune aide de la part de la conciergerie en cas de soucis. Définitivement trop cher pour ce que c'était.

Ottima posizione! Casa molto carina con giardino meraviglioso!

La colazione non era compresa. Il nostro spazio esterno dava su un parcheggio sterrato

Non abbiamo mai incontrato il nostro Host. Avevamo concordato il pick up al nostro arrivo con Mail precedenti, abbiamo fornito l'ora esatta del nostro arrivo con messaggi whatsapp ma nessuno si è presentato. Ho richiesto che ci fornissero di una scopa visto che il Meltemi portava molto sporco ma non ci è stata data. La pulizia a giorni alterni si limitava al cambio degli asciugamani, il pavimento è sempre rimasto sporco. Esperienza deludente