Thomas' Retreat Bukit Lawang

Amazing location, right on the river front. Lovely surroundings areas with plenty of places to sit and relax. Staff are very friendly. The food in the restaurant is 10/10. Upgraded to air con room which was definitely needed at this time of the year. Comfy and large bed. Nice terrace / balcony overlooking the river.

No hot water.

-comfy beds -AC worked perfectly -stable WiFi -great food at the restaurant -amazing location (quiet and next to the river) -great options for jungle trekking -the staff is very friendly :)

Nothing

We did a jungle trek to see orangutans and we saw three wild ones including an alpha male. Thomas organised everything including the guides and transport to and from the airport. Our guides couldn't have been better and helped my wife on many of the more difficult sections. The trek finished with rafting back to our room. Wow! What a great way to finish and sure beats walking back.

The bed is very hard.

Thomas and his team were fantastic . The jungle trek and tubing we did with them and the amazing guide gave us an experience we won’t ever forget.. Thomas dieted us being met when we arrived and got us back to Medan in his private vehicle . Our room was perfect overlooking gd the river which was exciting in itself the night we had monsoon rain crossing the bridges and watching the river rise …

Nothing to dislike

An awesome experience in the jungle. The village Bukit Langwan is small and set along the river. Thomas's Retreat is across a small bridge. Thomas arranged our transport from Medan and from the moment we were collected, we were made to feel special. Staff were waiting to collect our baggage on arrival, we had a welcome drink and was met by Thomas. He arranged for a private 2 day trip in the jungle (we are both in our 60s) which was an amazing experience. We saw orangutans, white handed gibbon, tortoise, and hornbill alongside other wildlife. Our guide Agil was patient, pointing out things of interested and he wanted us to have a 5 star experience. The food over the 2 days was very good and the presention was excellent. Every part of the experience was thrilling. On our return, we decided to stay a couple of extra days. Thomas arranged a visit to the bat cave again with Agil and then a snake walk in the evening. Both were very good and informative. We then spent a morning watching the local children playing on tubes in the river, whilst we sat in the water cooling ourselves. When it was time to say goodbye, our bags were taken to the transport, which was all arranged by Thomas.

Staff was more than friendly, everything was easily organised to our personal wishes and preferences. The location is really calm, right at the edge of the jungle and next to a river where you can swim and relax. Exactly what we were looking for!

Very centrally situated in Bukit Lawang. Nice people.

Not so good food.

Generally good communications. Owner, Thomas now organizes and rarely leads treks. No need to book trekking prior to arrival. He will organize something suitable at a prices as good as any other other company. Thomas Retreat looks out onto the river where you will finish a trek with a rafting. Restaurant food was generally good and prices reasonable. Mosquito nets on bed was helpful. I would stay here again.

Room advertised with TV, but there was none (didn't matter) and we lost power for a while and water a few hours. Room was small. Upgraded to room with AC but not all windows close so lose some cold air. It has a wet floor bathroom so when you take a shower, the floor it all wet for hours. Some of the staff were smoking in the restaurant area.