Riad Nouhal

Jamal was very helpful and other staff was very good and friendly I would highly recommend.

Arrivee a 17h ,le réceptionniste dormait. Lorsqu'on a réussi à le réveiller, il nous a annoncé qu'on ne pouvait pas dormir là. Il nous a trouvé un autre riad. Mais il n'a pas été honnête puisqu'il m'a dit qu'il y avait la piscine (il m a même montré la photo !). Bien évidemment, une fois sur place, pas de piscine. Nous sommes un groupe de 8 personnes, et il fait 38°c à Marrakech. De plus, le.riad est beaucoup plus loin de la place. En clair, on nous a gâché notre dernier jour de vacance !

Booked with loveholidays.com I am writing to you as I am indescribably and utterly discontent, aggrieved and absolutely astounded by the ridiculous, shabby quality and service of my recent holiday to Morocco. I confidently chose to book the holiday with your Love holiday.com. Unfortunately, me and my family have been left feeling absolutely traumatised by the whole experience. when we arrived at the hotel Road Nouhal we met mohammed who showed us inside and told us the WiFi password and gave us a map and where we were located with his contact number incase we needed any help etc. Then he showed our rooms and we told him we were 4 people and he showed us rooms for 3 people then when we were not happy, he showed me another couple of rooms but none with quad beds and we booked for quad room on love holiday.com. I was horrified to find the beds stained with dirty marks and not cleaned, AC (air conditioning) was leaking buckets of water, no hand soap was provided, the beds were uncomfortable and not appropriate to use (resulting in back pains and aches), toilet rolls were given on request, shower was also leaking, provided with stained and torn towels which looked worn and used for years as well as wiring being exposed which was life-threatening and hazardous. Breakfast times should have been 8.30 to 10am but the times were flexible by Mohammed and staff at times we were waiting 30 mins on roof top and when breakfast did arrive there were wasps all over the place on a daily basis. Other family's were fighting them with their sandals and cleaning of the breakfast tables were cleaned by dirty clothes and no hygiene solutions. Air conditioning was leaking on several occasions and when I complained they came to see it and didn't bother to tell me if it was fixed. Then it happened again and staff member Jamal told me to switch AC off for an hour and shortly after if started doing it again dripping all over the room and we had to put towels down and when they saw towels on floor just walked passed them we didn't even know if they were safe to use as it was red hot. The toilets were wall to wall so we had to poo side ways. This was not what I or my family asked for. It was disgraceful to say the least and we did not deserve this treatment. There was no sign of help or assistance apart from the Whatsapp app. When I raised my complaints to the members of staff at the hotel, I was given an assurance that these issues would be resolved, but to no avail. Anything I have missed off please see all my attachments of the nightmare the hotel was it ruined our holiday that we was looking forward to all year. My confidence and ambition to travel again have been significantly dented. My family and I are deeply disappointed with this experience and have decided that we may not travel again, anytime soon. I would like to strongly reaffirm that me and my family have been intolerably let down and feel more exhausted than before we set off for the holiday. I have paid for this ‘holiday’ with my hard earned money and I expect nothing less than a full refund for this unpleasant quality of service which was provided.

Nada

Todo

Habitaciones muy pequeñas y baño en el que no me podía ni sentar en la taza. Todo muy sucio, salieron 2 cucarachas del aire acondicionado. El desayuno era todo bolleria y azucar. Personal nada atento, casi nunca estan y no te reponen ni el rollo de papel higiénico

The room are not clean, i have scratched the biggest bug I've ever seen. Nothing is furnished: no soap, towels are missing, walls of the room are not clean, there is no window in the room. I would never return here and the price is too expensive for what it is worth

My mother and I had the best time at Riad Nouhal. Mohamed, Jamal and the dear lady could not do enough for us. Each of them went above and beyond for us. A very special thank you to you all for making our return to Morocco very special. The breakfast and rooms are traditional Moroccan and there is a range of activities available for exploring Morocco. All areas of interest within the city are a short walk away, making this an ideal location. Thank you again! Naima & Rachel

After waiting outside Riad Nouhal for around 20 minutes. The man finally opened the door and said they had no rooms left so he took us on a 15 minute walk to another hotel under the same management. We then arrived to Riad Mandalay, although breakfast was nice and the staff were friendly, we were placed in a room with no TV or a sofa so we had to eat on out beds on a small table. The A/C was also very bed as me and my family struggled to sleep despite the fact it was on the highest setting. We called the technician twice and we are still waiting for him to arrive. This is our 3rd night at we've been using small hand-fans to keep cool. I would not recommend.