Sunny Suites Lisbon

The location was good and comfortable

The private bathroom was outside our accommodation, which they hide to mention in the details! I called them about it and they said it is private, but there is just no private way to access the bathroom!!!! Can you imagine walking naked along the floor? In front of all another gests? You have no privacy. We couldn't use the bathroom, so we didn't shower. They also provided the same shampoo and shower gel, in separate bottles which was awful. That's booked 100 € for deposit for minimum 2 weeks, which still i didn't get it back!

• The way Filipa / Lisbeyond Team respond questions on time during the day. • Balcony so excellent • Lovelly kitchen • Safe place and next to everywhere

• Instructions for checkin was sent late (during the time I was in plane). • W/C outside of room • The bed Was comfortable but noisy. • Not Available TV channels for English Soccer.

All was perfect and the host were extremely accommodating

The room was very big and spacious, same as the bathroom.

There was no furniture on the balcony, so it couldn't be used. You could hear from the room all of the nois outside, which made it difficult to sleep some nights.

Kitchen was nice, full equiped with mostly everything you need for a short stay. Washing machine works well and they even supplied detergent. Free coffee and tea, self service. Towels included and free wifi. Location is relatively ok. We were traveling by car and it is easy to arrive and move in and our of city. Paid parking nearby. There are places for breakfast right in front of the appartment and a few restaurants and small pubs as well. The area felt safe. My tip: do not book the room with balcony, sounds very nice but it is really noisy, cars passing day and night. Customer service was good, staff we available at all times online. Quick response to every enquiry in a kindly manner, although in terms of check in was super messy I do not think it was the staff fault, just their system or the way they escalate the information (multiple teams I guess, lack of communication or not passing the information... 3 different people asked me about the flight number when I mentioned every time and on the online check in that we would be arriving by car; one person told me there was no problem checking in between 4 and 6, then the day before a member texted me to say it can only be at 4pm sharp or at 9:30pm, so we ended up checking at 10pm).

The room is NOT the one listed on the pictures. When we checked in I checked and checked the pictures to check if I might had made a mistake booking it... and definitely not, see pictures attached. The reality of the place it's that it is an appartment, and what you rent is one room, so you'd be sharing an appartment with other guests. The room that we booked was a double room with balcony. Bathroom is private but it's outside the room. This basically means that the bathroom is like in any other appartment, in the middle of the corridor, but you have your own keys for the bathroom, so say goodbye to ventilate the room if you do not want anyone else to go in. Plus, every time you need to the bathroom, you need to take the keys with you (or leave the bathroom open, that is no big deal but then why do you call it a private bathroom). The bathroom was... interesting. The seat of the toilet was broken and the cover of the bin was also broken. If you like being trapped in the toilet and having your legs trapped between the wall, the shower and the sink, you came to the right place. Despite the disappointment of realizing the room has nothing to do with the one we though we booked according to the pictures, it seems quite nice. A lot of space for storage, smart TV, balcony... but a few things here: The bed frame was as thin as a feather. The boards of the bed frame would fall when we made the slighties movement, even when we sat to put our shoes on. There was a board standing in a corner of the room for no reason. As regards customer service, quick answer to every enquiry. Before arrival I mentioned we were not sure about an exact arrival time, it could be between 4 and 6pm, they said "you can let us know". Well, but the day BEFORE arrival they told us we could only check in at 4 or at 21:30pm as it was a busy day for the staff. We ended up checking in at 10pm, missing one day of our stay basically. I wish I had spend my money somewhere else.