Elvington Cottage - Family-friendly cheerful house at the heart of the Cotswolds

House was spotlessly clean. The management team kept is informed of things leading up to and during our stay. Fantastic location! Absolutely ideal cottage to stay in for 5 of us for 3 nights 4 days. Thank you.

If someone ran any hot tap upstairs, it created a nosie in the smallest bedroom. That said as long as you all go to bed at the same time and are up at the same time (which we were) it was not a problem.

The location was good.the beds were comfy.

The showers the garden.

Good communication with owner. Bread, eggs, milk and juice left for us. Great location for popular spot in Cotswolds.

The showers were very poor. The bathroom shower alternated between no pressure and a very short burst. The shower in main ensuite was too hot and couldn't be adjusted, so could only stand under for couple of seconds at a time.

Location, plenty of space, easy to find, well-stocked for utensils, nice welcome pack of essentials (milk, eggs and bread, washing up and cleaning stuff)

Could do with a better frying pan! Small thing, otherwise really lovely.

Plenty of room, clean, well equipped, comfortable beds

Only 5 dessert spoons between 6 of us. Water in 2 of the showers came out very slowly, difficult to wash hair

Location

Prior to arrival, I had requested an early check-in at 3:00pm due to our morning flight from Kuala Lumpur, which was kindly accepted by the host. We were travelling as a family of six, including a 5-month-old baby. After a long international flight and several stops along the way, we arrived at the property at approximately 6:00pm, expecting to finally rest. To our shock and distress, the property had clearly not been cleaned after the previous guests. The rooms were in an unacceptable condition, with dirty towels left in the bathtub and leftover food in the kitchen (photos attached for your reference). This was completely unacceptable, especially for a family travelling with an infant. We immediately attempted to contact the “24-hour emergency line” provided, but our calls went unanswered and were diverted to voicemail. We also reached out to Booking.com, but no immediate assistance was rendered. We were left stranded at the property for approximately 1.5 to 2 hours without any resolution. Eventually, the host offered a full refund. While this was acknowledged, it did not resolve the immediate and critical issue we were facing — securing alternative accommodation at short notice for a group of six. Unsurprisingly, no suitable accommodation was available nearby at that time. As a result, we were forced to book alternative accommodation in Oxford, approximately one hour away from the Cotswolds. This required us to drive at night on poorly lit rural roads, which was both stressful and unsafe, particularly with a crying infant after an already exhausting journey. While we appreciate the refund of the accommodation cost, the overall experience was extremely distressing and disrupted our family holiday significantly. We therefore seek additional compensation for petrol costs incurred travelling between Oxford and the Cotswolds (as we had pre-arranged plans in the area), and international roaming charges incurred while attempting to contact the host and customer support.