Birchwood Cottage with hot tub

Hot tub was only bonus as internet didn't work at all and the property know all about the issue before they rented it out to us

The fact they rented property out stating there was internet and there wasn't

Directions were extremely easy to follow.

The stay was too short!

Nothing as the company double booked us and failed to contact us about it.

The fact that I found out they had double Booked us once I was 3.5 hours from home with no alternative option provided. The staff on the phone are rude and pass aggressive, they seem to just want you off the phone asap. After making several phone calls per day to resolve this, it still took me THREE weeks to receive a refund. I was lied too by staff numerous times over the phone. Quite frankly the service was awful!

Location very quiet. Fab hot tub which was luxury to us

Nothing to not like

Black mould on ceilings in bathrooms and around bedroom windows, derelict farm building as the view from master bedroom, general disrepair to walls and kitchen floor, hot tub hot but no power to jets, two story house 4ft from cottage and filthy caravan in garden next door so not actually private at all! To add insult to injury the BBQ was padlocked shut so we couldn’t cook as planned. Shockingly oversold

I really needs a better clean the fireplace full of big cobwebs and the units besides the beds needed wiping with wet cloths to remove ring stains. the showers round the bottom were very grubby and there was a smell of urine in the small bathroom. Also NO frying pan !! Just when you have time for a cooked Breakfast no pan 🤷‍♀️. Also couldn’t use the barbecue as it was locked!! But on the positive it is value for money, lovely location , nice and private, just needs a little tic.