Host & Stay - Threadneedle Cottage

The TV and the internet didn’t work, and despite it being reported, nobody came to fix them. There was insufficient cutlery

Location was great as it was near everything and easy to find

- Mattresses are awful, very thin with springs poking through - Mould in both showers - Paint peeling - Stained sofas, carpets and furniture - Plates & cups chipped - TV not programmed so couldn't watch anything - Mess under the stairs - Doors don't close properly - Dirty windows - Smelt fusty - No handrail on very steep stairs - Decorative panelling started but not finished

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Property is right in the centre. Cottage had everything you need inside. Owners were easy to get a hold off.

Stairs were very steep without no handrails. Looks like they have started to decorate but they have stopped half way through doing it. Car parking availability is a good 7-10 walk away. Mattresses need changing as all the springs have gone.

Fantastic central location for getting out and about in Whitby. Kitchen facilities are very good, everything you would need and tv should you want it. Bedrooms and bathrooms comfortable and nicely fitted out and decorated. Heaters downstairs and in the bedrooms should it get chilly.

No handrail on stairs proved tricky especially for my 82 year old mum. It looks like refurbs are ongoing but this has to be a must with the stairs being so steep. The settees and mattress on second floor are past their best and need to be replaced to be comfortable. The under stairs storage needs to be changed, everything dumped and on view, not what you want to see although understand storage space is limited. A deep clean throughout is required in corners and on bedroom surfaces.

The location is fantastic The extra heater worked well to warm downstairs The free to park scratch card was good to have Thanks

A very poor mattress in the first floor bedroom suspect springs 'gone' did not sleep very well during the stay. The bed side drawer had a pair of knickers and chewing gum left behind clearly not checked and cleaned. Two seater settee close to window has a weak seat base making sitting uncomfortable. Bathroom lacking toilet paper only one roll for two bathrooms is poor. Thanks

Nice but small cottage with a great central location. Clean if a little dated.

The sofas were uncomfortable and at our age (both in our seventies) we found the spiral staircases rather daunting. We also had a problem with the tv but that was fixed the day after we reported it.

Location is in the centre of town and adjacent to the rail station

The living area is really small and would have been cramped if more than 2 guests. Also the stairs are steep and winding which made it difficult to manoeuvre cases etc. Had almost daily standard emails from host and go which were unnecessary.

The cottage is charming and feels like you are staying in a bit of history of Whitby. The location is amazing, right in the heart of Whitby and close to the beaches and town.

Being asked to pay an extra £25 in case of breakages before accessing the property was annoying as these charges should be included in the price when booking.