Hotel Santika Bengkulu

Customer Service is excellent

the air condition unit switch off automatically every 1.5 hours. And then need to open the front door to reset

Nothing excites us. We regularly visit and stay in different hotels in Bengkulu We also regularly use Santika in different cities. These build our expectations when we booked to have our stay in Santika Bengkulu this first time.

Many things can be improved. I have to say: too many things A. Room There is no fridge in the room. Linen and towel looks very old, need for replacement. Only bath towel is provided, no hand / face towels. I confirmed to the house keeping and they have none. B. Services: 1. Check-in I received two debit notifications from my credit card company. First, immediately upon check in. Second, two hours later. These created concerns. Luckily, the reception called us that they have made double charging, but have cancelled one of them. This explanation is a relief, but still leave a lingering question on how it can happened. I asked for the proof of cancellation and the reception lightly said that it and I CAN COLLECT IT AT THE RECEPTION DESK. Of course, I went down immediately to collect it, before the staff in service change. But, this shows the level of service. In one word: Unprofessional 2. Second key. We normally ask for two keys so we can move independently. Some hotels provide them as a standard when we check in two people in a room. Some other hotels provide upon request. This hotel DECLINED our request for the second key, even after we insisted. 3. Service In the second day, we found that our newly replaced towel badly smells when we use it as a face towel. We asked for replacement, but we only get it after a second call. We have waited 30 minutes between the calls. The same happened when we need an additional coffee sachet supplies. We only get it after the second call. The repeated call and the waiting time is unacceptable. 4. Check-out Upon check out, I requested the printout of the hotel bill/receipt. The junior receptionist handle our checkout tried to printout unsuccessfully. She asked for the help to her senior colleague. But this senior receptionist said that they don't print the receipt for booking made online. This is OUR FIRST EXPERIENCE. Finally the front office supervisor stepped in and we get our hotel receipt.

Sepertinya sudah tidak jadi pilihan hotel saya kalo saya ke Bengkulu.... hehehe.... Yuk berbenah yuk....

Located strategically in City center of Bengkulu, the place is great! The service is awesome with affordable price. The room and toilet are clean! The breakfast is superb, they offer lots of variety of food! The have small gym and small swimming pool!!!

We stayed in this hotel when transiting to Jakarta from Manna. The room and linens were clean and comfortable. It is located near the city center. It took us about 20 minutes to the airport. The breakfast spread was decent. Overall it was a good stay.

Nice hotel and friendly staff, the swimming pool is ok, the bedroom is clean and the food is delicious, near from city town, in front of the hotel you can fund indomaret and satay padang best hotel in bengkulu

So far this is the best hotel in Bengkulu. A strategic place in the middle of the city. Comfortable and clean room. We are sahur with very varied and tasty food. Nice place with like as usual in Santika group that served with their heart, a good hospitality. Recommended place you all going to Bengkulu for anything activities.

We stayed here two nights. It's a decent, modern hotel with friendly staff and pleasant amenities. Our room was a good size, with a big comfortable bed. The A/C worked well and was quiet. The bathroom was clean, with a powerful shower and useful accessories. We had room service the first night as arrived late after a long journey. The food was good and arrived promptly. The breakfast buffet had a good range of local and western dishes to choose from, including healthier choices. There was also a live cook station for eggs and nasi goreng. There is a small, but pleasant pool. I was surprised to find just one changing room and open air shower. With several staff walking back and forth through the area I felt a bit uncomfortable about using it, so just got dressed and went up to use the shower in the comfort of my room. Check out was efficient and we were able to quickly get a taxi for our onward journey.

Good place for short stay in Bengkulu with warm and helpful hotel staff, will make you feel at home. Not far from city center, aprox 30 minute drive from airport and 15 minute drive to nearest beach.. recomended place for meeting your client and enjoy a good night rest