Kyonoyado Gekkoan

Friendly staff Exceptional facilities Perfect location

Nothing all was good

There were so many things to love it's hard to name one. The dinner and breakfast meals were spectacular. Our hosts Shin and Shohei explained each of the dishes origins as well as provided rich background into the history of the Machiya. The artwork found on the walls and sliding doors was also fun to learn about, it felt like every step we took around we had more to learn and enjoy. We felt so welcomed and accommodated that I cannot wait to come back again to enjoy the relaxing atmosphere and an experience that can only be found here. Thanks to our hosts for making this a one of a kind adventure. - Loren and Nicole

The property was amazing everything exceeded our expectations. Also the staff was exceptional especially Shohei, he gave us great recommendations on restaurants, bars, and an itinerary plan while in Kyoto to make the most of our visit. When we told the staff we were going to Osaka next they even gave us recommendations on what to see and eat while there also some history information of Osaka. I would highly recommend this property for anyone staying in Kyoto.

Nothing, it was the nicest place we stayed during our entire Japan trip.

From the moment we arrived at Kyonoyado Gekkoan, our experience was nothing short of extraordinary. Shohei, the concierge, made our stay truly unforgettable through his remarkable attention to detail, professionalism, and genuine warmth. Every interaction felt thoughtful and personal. His recommendations for exploring Kyoto were insightful and perfectly suited to us, and he consistently went above and beyond to ensure everything about our stay was seamless and meaningful. We were especially impressed when we had questions about a cultural ritual. Shohei took the time to research it for us and returned incredibly quickly with a clear, thoughtful, and beautifully explained answer. It was not only helpful, but deeply enriched our understanding and appreciation of the experience. His assistant was also incredibly kind and welcoming, adding to the overall sense of care and hospitality that defined our stay. Beyond the exceptional service, the ryokan itself is of the highest quality. The room was immaculate and serene, blending traditional elegance with comfort. The onsen was peaceful and rejuvenating, the art throughout the property was refined and inspiring, and the garden offered a tranquil beauty that made it feel like a hidden sanctuary. What made everything truly special was the genuine kindness behind every interaction. We never felt like just guests, we felt sincerely cared for. Quite simply, Shohei and his team created an experience that was both luxurious and deeply personal. We left with lasting memories and immense gratitude.

Nothing

I'd give 20 out of 10 if it was possible for this place and it's staff. Shohei and Shin epitomise Japan's hospitality and wonderful helpful nature. The place itself is cosy, it's comfortable, it's traditional but has modern amenities. By far the best place we have stopped during our Japan trip. A short walk from the tram to take you to Arashiyama and a short walk from Nijo station to take you towards Kyoto and Gion stations. The hosts Shohei and Shin are possibly the nicest people we have ever met. They provided hot water bottles are night and refreshments everyday. They helped us tweak our itinerary as they offer to build itineraries for guests who don't have one. Most importantly, we had previously struggled to book a connecting bus to Mt Fuji for the last half of our trip. 15 minutes after asking for advice, they rang the bus company, made a reservation and printed out instructions for us. Without this we would have really struggled with our onward travels. Truly a wonderful stay with amazing hosts. It exceeded all our expectations and made our Kyoto stay so memorable. Thank you so much.