Two Palm House - Vermont Hermanus

Great

Great`

N/a

This house which I booked was not at all the place we received. Upon arrival we were told that they were double booked and therefore was given a different place which does not have a pool, but was promised that we can go around to make use of the pool. We booked this place for our honeymoon and felt it was perfect to have a private pool. When we asked for proof of the host informing us about the change, she sent me a screenshot clearly of a message she typed in the typebox without sending the message and clearly her prior message was visible before that. It is completely unacceptable that we had to spend our honeymoon in area we could do absolutely nothing. Other reviews mentioned that other guests had similar complaints. we were also told that the house with the pool is on a completely different location. This is very very very disappointing and misleading as not only were we told lies, the address is also not correct. I would not recommend this place if you want to have a private intimate getaway with your partner (as we were hoping to have). We had to book into another place after this stay.

The location is perfect in a quiet street in Onrus The sea front is close by and easy to walk to from the property. The unit had everything we needed for a full self catering experience The host was very friendly and helpful and we would definitly consider staying with her again.

Nothing

The location is amazing, and it was really good value for money. It is a perfect holiday location and we were bumped up to one of the top rooms. The hostess Kati was exceptionally friendly.

It just needs a slight bit of maintenance, because the coastal air damages the outside furniture, but still very clean inside.

Friendly service from Katy, though we were moved to a different property because our original booking was full. The alternative accommodation was beautiful, clean, and had everything we needed. However, we were disappointed to lose the sea view we specifically wanted. There was a pool, but we chose not to use it as it felt a bit crowded with other guests nearby. A nice stay, but a bit different from our expectations.

Keine Angaben möglich, da wir die Unterkunft aufgrund der unzumutbaren Zustände sofort verlassen mussten.

Ich möchten ausdrücklich vor dieser Unterkunft warnen. Wir hatten als Familie mit 2 kleinen Kindern ein gewerbliches Objekt gebucht, doch vor Ort präsentierte uns die Vermieterin dann ihre eigene, bewohnte Privatwohnung als das gebuchte Objekt. Dies war unter anderem ersichtlich durch diverse Familienfotos an den Wänden. Zudem hatten die Räumlichkeiten keinerlei Ähnlichkeit mit den Fotos oder der Beschreibung auf Booking.com. ​Besonders inakzeptabel war die Tatsache, dass die Vermieterin ihr Nachtlager in der Garage aufgeschlagen hatte, um uns in ihren privaten Räumen einzuquartieren. Dieser Zustand war für uns als Familie absolut unzumutbar und unseriös. Da die gebuchte Leistung vor Ort schlichtweg nicht existierte, mussten wir unter hohem Zeit- und Kostendruck eine Ersatzunterkunft suchen. In unseren Augen ein klarer Fall von Täuschung durch ein irreführendes Angebot. Keinesfalls zu empfehlen!

We were upgraded to an even more beautiful spot. Aunty was warm and welcoming.

Nothing.