Pyne Arms

The owner the staff and hotel

No dislikes

Absolutely fantastic everything from the staff to the location.

The food was excellent with a full menu which made choosing difficult. I'd requested a New Zealand Sauvignon Blanc, as it was my wife's birthday when I booked. It was ready in the ice bucket. My wife chose homity pie and I had the lamb suet. The accommodation was modern and fresh with little surprises such as the home made biscuits.

The room was lovely.

This was a late room booking that afternoon. I arrived around 6 pm to find there were no available tables to eat nor anywhere to sit apart from at the bar. I understood that they were fully booked in the restaurant, it happens and it is prime season, so I asked if I could eat at the bar, but this was refused. They said a seat would become free as it looked like two diners were leaving. I waited for well over an hour and was then told that those seats had been given to other people. After waiting a little longer I suggested I eat in my room, which I did. There are only three bedrooms at this pub, I was a resident and no effort was made to accommodate me. I work in hospitality and know that things go awry, especially at busy periods. Some guests would have been understandably angry, but I was polite and in the end came up with a solution, albeit not what I wanted to do. (The lead in the restaurant was lovely - shout out to her - she was clearly working very hard.) To compound things the owner did not raise it despite serving me breakfast that morning where there were no other guests at the time- so I was left to do so as I was leaving. As a host where standards have fallen short, I would always go towards a problem rather than shirk it, acknowledge that there were issues, genuinely apologise, make it clear that it is my problem and not the guests and in this instance as a gesture of goodwill - waive the £11 charge for the cost of the food in my room. Instead I felt the lady was a little high handed, there was no real apology and no clarity that it was their issue and should not have happened, no attempt at redress. She explained why it had happened ( busy/policy not for guests eating at bar) - but with respect that is their problem, not a guests. I hope they review how they manage it and ensure that residents are able to eat. It is simply not an acceptable situation and was dealt with very poorly by the manager.

The place is a bit out of the way, but in a very nice area. There is a pub downstairs, which provides for an excellent dinner. Also the breakfast was very good. The room was small, but comfortable. We were given the opportunity to have an upgrade to another room, but the floor there was completely not straight, so it was not possible to stay there without getting a vertigo.

Nothing

Loved the atmosphere of the place and the general feeling of friendliness. The food was great, the room comfortable and clean and - unusually, these days - the music in the dining room was pitched just right. Highly recommended for a relaxing get-away.

Perfectly hidden away with such great staff

Nice restaurant with rooms

Nothing

Staff very friendly, room beautiful a lot of thought put in to the little things. Breakfast lovely

It was beautiful. Location was outstanding staff so friendly

Nothing could have been better. Me and my partner really enjoyed it definitely going to be booking again