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9.3 / 10 Guest Rating

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

428 South Gay Street, Knoxville, us

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel - main view

About the Property

Luxurious Accommodations
Step into a world of luxury at Hotel Cleo, Knoxville Downtown. Our 5-star property offers beautifully appointed non-smoking rooms with top-notch amenities to ensure a comfortable stay.

Convenient Location
Situated just steps away from popular attractions like East Tennessee History Center and Market Square, our hotel provides easy access to the city center and key landmarks.

Exceptional Services
Indulge in impeccable service with our 24-hour front desk and concierge assistance. Enjoy delicious meals at our on-site restaurant, unwind with a drink at the bar, or take advantage of our free WiFi.

Ready to experience the pinnacle of hospitality? Book your stay at Hotel Cleo, Knoxville Downtown, today!

Facilities & Amenities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Queen Suite with City View - Photo 1
Queen Suite with City View - Photo 2
Queen Suite with City View - Photo 3
Queen Suite with City View - Photo 4
1/4

Queen Suite with City View

The suite has city views.

0
Sleeps 2
Amenities
Toilet

Queen Suite with City View

Non-refundable
Room Only
20% OFF$492.88

$394.3

Includes taxes & fees
Signature King Room with City View - Photo 1
Signature King Room with City View - Photo 2
1/2

Signature King Room with City View

The double room has city views. The unit has 1 bed.

0
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Toilet

Signature, Guest room, 1 King, City view

Non-refundable
Room Only
20% OFF$519.58

$415.66

Includes taxes & fees
Executive King Studio with Street View - Photo 1
Executive King Studio with Street View - Photo 2
Executive King Studio with Street View - Photo 3
Executive King Studio with Street View - Photo 4
Executive King Studio with Street View - Photo 5
1/5

Executive King Studio with Street View

The unit has 1 bed.

0
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Toilet

Executive,Gay Street View, Studio, 1 King

Non-refundable
Room Only
20% OFF$485.95

$388.76

Includes taxes & fees

Guest Reviews

9.3
Exceptional82 verified reviews
AI Summary

Guests highly rate the pleasant staff and frequently praise the charming room.

Categories

Cleanliness8.6
Service9.6
Location9.6
Room Quality9.6
Amenities9.6
Value for Money9.6
Food and Beverage8.6
Overall Experience9.6

Select topics to read reviews

S
SARA
Verified booking
partner
Standard Room
Stayed in Jun 19, 2024

"Excellent"

8.0

Beautiful hotel and room. Parking is not convenient. Bed was uncomfortable and breakfast was hardly anything.

Helpful?
D
Donna
Verified booking
family
Standard Room
Stayed in Jun 18, 2024

"Exceptional"

10.0

The hotel is beautiful!!! The bathroom is stunning and so updated!!! The bed and pillows were amazing!!! Will always stay here when we are in Knoxville!! Can’t say enough great things about this hotel!!! Huge shout out to Zaria and Fire! Such sweet girls and you tell they love what they do!!!

Helpful?
D
David
Verified booking
Standard Room
Stayed in Jun 14, 2024

"Exceptional"

10.0

This place is absolutely amazing! The staff were amazing. The room was everything I imagined and more. It was very romantic and the room decor was spot on! The bathroom was very spacious and had a really nice walk in shower. Beautiful Chandelier hung over the bed and the armoire had 2 huge mirrors that faced the bed. I will stay here again and would definitely recommend to anyone. Also the staff knocked on the door giving chocolate out to the guest.

Helpful?
C
ChristopherusUS
Verified booking
young couple
Standard Room
Stayed in Jun 13, 2024

"Wonderful stay, can’t wait to come back!"

9.0

Beautiful property, wonderful staff, excellent location.

Helpful?
S
StephenusUS
Verified booking
young couple
Standard Room
Stayed in Jun 12, 2024

"We’ve stayed here twice and have a third trip booked for July. We absolutely love this place."

10.0

It is a beautiful property and the rooms are very nice. Most comfortable hotel bed I’ve ever slept in.

My only complaint is the television. It’s extremely difficult to navigate and figure out. It wouldn’t stop talking and it’s very hard to find the channels.

Helpful?
V
VanessacaCA
Verified booking
young couple
Standard Room
Stayed in Jun 7, 2024

"Exceptional"

10.0
Helpful?
M
marla l
Verified booking
partner
Standard Room
Stayed in Jun 5, 2024

"Exceptional"

10.0

It was very nice. Staff was friendly and helpful. Convenient . For the price we didn’t expect charges for snacks or drinks in the room….

Helpful?
P
PaulausUS
Verified booking
review category business travellers
Standard Room
Stayed in Jun 4, 2024

"Lovely, charming and cozy. Great staff. Thoughtful amenities."

10.0

The room was divine, enchanting, cozy, amazing bed! Spacious bathroom, plenty of counter space. Loved the coffee bar and snacks! But the best of all was the breakfast of warm croissants, fruit and juice in the lounge. It just appeared so quietly. Quiet room, adjustable tstat that works! Everything so tastefully done with great though to detail. Simply charmed and I never go to Knoxville, but want to come back just to stay in that room. The Kennedy right next door is an excellent restaurant and so convenient.

I was disappointed there weren't any robes, come to find out later that you had them! Did not realize I had to ask, maybe they just forgot. We came in very late at night and was told to just keep our car on the street, to leave our key and the valet would take it to the parking before 8 in the morning. We went out about 9 seeing our car still there with a parking ticket. Gal at the front desk said we needed to bring it up with the valet. The valet said that the hotel would take care of it. So we came back to someone different at the front desk and she said you would take care of it. Hoping that we don't get charged by the rental car company for an unpaid ticket.

Helpful?
C
Cynthia
Verified booking
Standard Room
Stayed in Jun 2, 2024

"Exceptional"

10.0

Wonderful hotel/restaurant in historic building right on main restaurant/ bar/ shoppes area of Knoxville. Rooms are very large and have separate seating area and huge bathrooms. Nice touch is the continental breakfast set outside the rooms in a foyer area each morning. Feels very chic. Great neighborhood. Totally recommend.

Helpful?
L
LarryusUS
Verified booking
young couple
Standard Room
Stayed in May 22, 2024

"Very good"

8.0

very charming place, nice friendly staff, nicely decorated, right in the heart of town

the same problem everywhere these days, bums and lost souls wandering in the streets.

Helpful?