Kelleys Island Venture Resort

It’s Kelley’s Island, so what’s not to like? The location of the resort is convenient and it’s nice that there is a parking lot. The rooms are spacious and the mini-fridge worked well. It was nice to have a larger than average mini-fridge with a working freezer compartment. There is also ample storage space which would be nice for a long stay. There was an ample supply of towels and soap.

Our stay was over Mother’s Day weekend. The island is not fully open for the season before Memorial Day, so things were really quiet and not a lot of people around. We got to the island early and thought we’d head over to the resort to see about the possibility of early check-in. There was one vehicle in the parking lot and the office door was open so I walked in. There was no one to be found. After checking the email communication I’d received, I saw that I was supposed to get a check-in email at noon on the day of arrival. It was past noon and no email had arrived. No big deal at this point. We were hungry and decided to call the number provided on the way to lunch. After calling, I promptly received an email with the information. All seems well. Around 4:30 pm, we were ready for a break from sightseeing and decided to head back to the room. Check-in is at 4 pm. At this point the office was all locked up and besides a couple of other cars in the lot, there is no other sign of humanity. I went around to the pool side (non-street side) of the room and enter the door code. It didn’t work. I called the number again and after a long time back and forth with the woman on the phone, I finally received a working code. She seemed perplexed that there was no one on site to help me. Also, because there was no one there, we had no way to get actual keys for the room which is how you can enter the room from the parking lot/street side of the room. So, for our entire stay, we had to walk around to the back of the building every time we came back to our room. The Direct TV kept going out while watching. Not sure if it was a bad signal or something with the hardware. The rooms are dated and feel dingy due to the layer of dust in places that show deep cleaning hasn’t happened in an awhile.

Resort was nice but needs clean up on the out side. Need more help. But overall was nice. Island needs something more than bars and drinking.

N/A

No staff on site

Clean, quite and convenient.

So peaceful and relaxing

Nothing

The cleanliness, secluded feel (this was off season), and close proximity to nature.

Everything

Nothing

We arrived to check in at 3:45 and there was not a soul in the office for us to check in. Then when we went to check out a day early, because the entire island was pretty much closed for the season. We checked out at 7:15, again, not a sole in the office and the lights were all out and doors locked. We left our key cards in the room and left. Hope they realized we checked out on Saturday and don't charge us extra days. It said to drop the keys off in the office upon checking out, but that is kind of hard to do when the office is closed and locked. We definitely won't be back!