Hampton Inn Big Bear Lake

Un gran lugar, excelente ubicación, muy amables , limpio y muy rico el buffet

Our room door lock failed completely—neither the key card, digital key, nor the management key could open it. We spent **two hours** going back and forth to the front desk, receiving multiple useless key cards while no effective solution was provided. Manager Cynthia repeatedly refused to show up. Staff asked us to stay in another room for the night and wait until the next day for an engineer, ignoring our immediate need to access our belongings. Only after firm insistence did the engineer arrive an hour later and **force the door open with a crowbar**, admitting the room was no longer secure. We then had to repack and change rooms late at night. The next day, when we requested reasonable compensation, the front desk stalled. When Cynthia finally called, she was unapologetic and promised to review security footage and call back **on November 24 around 1 PM**. It is now **December 1**, and we have received no response. For everything we endured, the hotel only waived a **$29 parking fee**—a completely inadequate gesture. This hotel has **unreliable facilities, poor emergency handling, and management that avoids accountability**. We prepaid for our stay and received only exhaustion, stress, and disappointment in return. Strongly recommend avoiding this hotel.

The hotel itself is nice, but the staff is terrible. I don’t know if it’s because of the management, but they are not helpful at all. When we went to check in, they told us our room was ready, but it would be $50 to check in an hour early. Then we asked if we could modify our reservation to check out a day early and they told us that was not possible. I travel every week and I’m lifetime platinum a Marriott. This is a reminder of why I never stay at Hilton properties.

I had a terrible experience at this hotel. I was bit by bedbugs, and when I called the general manager to explain that I only could’ve gotten them from this hotel because I had not gone anywhere else since I got them, she yelled at me and hung up on me. She was extremely disrespectful and had no idea how to properly take care of a customer. not to mention now I have bedbugs bites and they did nothing about it.

Our stay was fantastic from start to finish! The hotel did an amazing job catering to families with young kids. The movie night and s’mores event were huge highlights, and the daily breakfast was delicious and convenient. We loved relaxing by the outdoor fire, and the indoor pool and hot tub were such a treat. Everything was clean, comfortable, and thoughtfully planned. Truly a great experience—we would absolutely stay here again!

Great hotel. From checking in to the indoor pool and the free s'mores out on the patio with the fire. Everything is top notch. The room is beautiful too with a full kitchen. He'll definitely be back! 🤙👏🏻🔥