Hotel Julian

The only elevator has been out for quite sometime now. This should be posted for potential guest before they book. What on earth do they do if they have a disabled guest? What is tacky about this is that the elevator has been out for SEVERAL WEEKS!!! What is the hold up with the repair? Secondly--the was no bar or restaurant service in the evening?!! I booked a 3 star property and got 2 star level. Not cool! And $35 glass of champagne?!!! Avoid this place. Maintenance and housekeeping was good--that's it!

The only elevator has been out for quite sometime now. This should be posted for potential guests before they book. What on earth do they do if they have a disabled guest? What is tacky about this is that the elevator has been out for SEVERAL WEEKS!!! What is the hold up with the repair? Secondly--the was no bar or restaurant service in the evening?!! I booked a 3 star property and got 2 star level.

Their king size bed was nice

I stayed at Hotel Julian recently and unfortunately had a very disappointing experience. From the moment we arrived, things went downhill. The elevator was out of service during our entire stay, and our room was on the fifth floor. We were offered help with our luggage, but no one ever actually came to assist, so we ended up carrying everything up multiple flights of stairs ourselves. We had also made dinner reservations in advance at Carlotta’s, the hotel’s restaurant, for our anniversary. No one contacted us to let us know that the restaurant decided not to open the kitchen that night. When we showed up for our reservation, we were casually told the kitchen was closed because “the bartender didn’t show up.” It was unprofessional and completely ruined our dinner plans. Our room wasn’t much better. The floors were visibly dirty, and it was clear that the area around the sink hadn’t been cleaned. there was grime on the counter and it looked like it hadn’t been wiped at all. Between that and having to go up and down five flights of stairs every time we left the room, it was honestly exhausting and frustrating. Overall, this hotel did not deliver a quality experience, especially given that we booked specifically to celebrate a special occasion. Poor communication, lack of cleanliness, and no effort to make things right made this stay extremely disappointing. I wouldn’t recommend staying here unless major improvements are made in customer service and maintenance.

Small shops and corner stores in close proximity. Only a few blocks from union square, and China town. A good area.

Shops near by but hotel didn’t have a working elevator and my room was on the 5th floor. Was not offered help to take bags up to my room

Would stay at this hotel again purely because of how friendly helpful and knowledgeable Sean the bar manager and his team were

The bed and bathroom were clean but floor was dirty and sticky.

Good

Julia on the front desk is excellent