Hotel Zindel

This place is very misleadingly advertised as a hotel, but in reality, it’s more like a hostel—and not a great one at that. There’s no parking, and the nearby options they recommend are ridiculously expensive. Upon arrival, we didn’t get the entry codes and had to chase someone down just to access our room. When we finally got a response, the codes were wrong, and it took us about 45 minutes to even get inside. The “virtual” front desk was unresponsive and extremely difficult to deal with. On top of that, they tacked on about $100 in hidden fees after we booked. Some rooms don’t even have private bathrooms—you’re expected to use a shared, communal one, which was never disclosed beforehand. The shower had no door, the bathroom window had no curtain, and there’s no elevator—so prepare to haul your luggage up multiple sets of stairs. The “amenities” they charge you for are basically useless. To make it worse, the fridge had employee meals in it with handwritten notes saying “Don’t Touch.” Not exactly a welcoming touch. The walls are paper thin, so you’ll hear everything going on in the rooms around you. Between the lack of communication, surprise fees, misleading marketing, and uncomfortable setup, this was a really frustrating stay. I would not recommend it to anyone expecting an actual hotel experience.

I wish there was parking available but the bed was so comforting and relaxing. Very nice space and there should be a shower door for the shower other than that I had a great stay and I would go back again.

Our suite has everything needed. The “amenities” are probably useless.

The rooms are amazing and if you love smart TVs like me this is the perfect stay for you. The customer service is lovely and I would just like to shout out anyone who did assist me thank you so much I love this spot.

Attractive property, very small bath towels, not the cleanest, no tissues in rooms. Need another mirror for makeup with good lighting. Friendly staff & comfy beds!

Such a cute place to stay!!

The location is great. The customer service is great. Very fast response.

Everything was amazing only thing is we wish we had better parking options

Hard to put a number on this review. Stayed here for 1 night as we were stopping over in San Diego before flying onwards. The negative - we were provided two door codes when arriving, since the hotel is unstaffed in the evening. The front door code worked fine, the room code did not. We were unable to get a response from the property via the provided email and phone number. Thankfully hotels.com support did manage to get a response from them and after ~30 minutes we were able to access the room via a new code. The positives - everything else! Convenient location for Little Italy. Huge room for the price/location, and pretty comfortable. Great social areas and selection of tea/coffee and breakfast snacks. If we hadn't had issues when checking-in, would be a 5* review.

Very unique and awesome hotel parking was kinda iffy but the hotel itself was really comfortable and had its own little touch of artisy .