Country Hearth Inn & Suites By OYO Sturgis

There was numerous issues and the iwer shiwed no concern when i addressed them to him. He stated that the cleaning crew was suppose to tell him of issues and they were not doing so. I feel I should be given a refund as i had to move to another motel .

Toilet would not flush roaches in the room dirty sheets

Gonna have to give a poor rating, when I arrived at the motel if that’s what you want to call it, my room which I had already been charged to my card was “taken”. Had to find somewhere else to stay. They will not refund me yet. It’s been a battle for about a month

Location

Air conditioner fid not work, refrigetator was not plugged in and very warm ( would take all night to cool down. Vinyl flooring cuurling and coming up in many places

It took three tries to find the right key for the room, there was a dirty handprint on the inside of the door, bugs running all over the bed and the room smelled like marijuana. I left and went to another hotel

We needed to let the hotel know that we were going to be a late check-in, but we could not find a phone number that would reach the hotel directly. We talked to some guys multiple times who gave us a number for some place in Georgia, not the hotel in Sturgis. When we got to the hotel, there were no rooms available, and the office was closed. We had to go elsewhere. We were really upset that we could not call the hotel directly and then were given the wrong number twice. Never going to that hotel again. Not going to use Expedia again.

Terrible

Furniture had old stains, cobwebs on the lampshade. The bed was hard which I do like because of my back problems but if you move just a little bit it made loud sounds so I didn't sleep well at all. The blow dryer in the bathroom didn't work either.

There was no room available at all, so i couldnt stayed. I please need my refund asap. Expedia false advertising. The owner of the property said there was no vacancies at all, to request refund from Expedia directly. I contacted Expedia right away, but i havent received my money back yet. This is ridiculous.