Country Hearth Inn & Suites By OYO Sturgis

It was very nasty the sheets we not cleaned

I GOT ATE UP BY BEDBUGS!!! And they refused to refund my money. I'm allergic to bedbug bites.

The staff was great thanks

They was nice

The place was in disrepair. Cigarette burns on the refrigerator and bathtub. 3 rooms condemned. No heat in the room

Price

Staff ,roaches. no parking where vehicles were visible from room

When I arrived the TV remote didn't work the heat didn't come on the hot water never worked the whole time the motel was it a disaster and garbage pile all over the top of the dumpster and on the ground around it look like something out of a transient movie

Very old property not well maintained. Smoke detector was broken, bathroom floor had standing water on it, no housekeeping, homeless encampment in courtyard, people active all night right outside the door, extremely loud at night all night, walls are very thin.

We arrived about 5pm on Oct 12 and were told that the King size bed room does not exist for rental, and no other rooms were available. Office staff recommended we try the Travelodge nearby, and said we must arrange refund through Expedia. Multiple attempts have resulted in a phone round robin as customer service tries to phone the hotel to confirm my story and nobody ever answers the call. Hotel reservations customer support tells me the visit was marked "Customer No Show" on their system, which is FALSE. How can the refund be secured? I no longer trust Expedia, and will book hotels direct

nothing

rolling weak floors, body fluid stains on sheets, cockroaches running around from under fridge. exposed wires in wall with no playe covering them. false advertising types of rooms and bed sizes available, when we got to site they said they know its wring and tried to give us the room with all the issues. We refused the room and left asking for a refund.