RakutenSTAY FUJIMITERRACE HakoneAshinoko

We were beyond impressed with our stay! The lake view was beautiful and looked exactly as advertised. The unit was very clean, modern, and spacious. We really appreciated and enjoyed the complimentary beverages (including alcohols), snacks, and even dessert cake! The only small hiccup was during the check-in process where after filling out all the information, we needed to be connected to a virtual agent for live verification. There was no agent available for about 5 minutes - we kept trying and was able to eventually connect with an agent, but it was a little panicky during those 5 minutes.

The property is in the very best location at Motohakone. Direct view of Mount Fuji the otherside of Lake Ashi. The checking in process was a lot better than some of teh reviews here. We got into the property easily and checked in with a tablet My only gripe is the inability store luggage at the property. the lockers at the bus station is close enough at 700Yen for a large locker

This room has it all! Great views, very clean, and the location is perfect. I really liked the extras such as the large screen projector for movies, onsen, snacks and drinks stocked in refrigerator, and all utensils. The entry instructions were very clear and getting into the building and room was a breeze. Highly recommend!

This was such a beautiful hotel. We stayed at some very nice ones during our trip to Japan and this was the most amazing of them all with gorgeous views of Mt Fuji and Lake Ashi. It’s hard to beat sitting in your private onsen with water from a natural hot spring while gazing at Mt Fuji. The room is equipped with every amenity making for a comfortable stay, including very comfy pjs. The fridge is stocked with some drinks and alcohol, at no cost. The large screen projector was great, even if we couldn’t access many channels/movies. Check-in takes a few minutes but it’s done through a tablet in your room. We got an auto-generated email a day prior to check in requesting passport info for each guest, which you’ll want to complete prior to arrival to make check in easier. The room number and access code to the room will then be sent to you. Once in your room, you will self check in using the tablet by the large screen. The check in involves taking pics of each guest and a call to a live person through the tablet who verifies the info. Check out is a breeze and is through the tablet as well. The Hakone Tozan Bus goes by the hotel, which is covered by the Hakone Free Pass.The hotel is about a 15 minute walk from Hakonemachi-ko, one of the ports for the pirate ship and where you can get a meal. If you’re looking for a peaceful and beautiful place to unwind, relax, have some respite and recharge, this hotel is the place to be. We wish we could have stayed longer than one night.

Fantastic view! Location is also very convenient.

Nice and quiet, cozy location. Easy access to Hakone attractions. Easy check-in and check-out process. Love the private onsen and the magnificent view

I like the property and it’s very comfortable to stay with family.

Beautiful hotel. Free Parking. Clean. Great view of lake and Mt. Fuji. Short walk to 7-11. Instructions for check-in sent the day before. Easy process and had no problems. Note that there is no hotel staff on site for check-in so you won't be able to send your luggage ahead of your arrival.

This hotel was amazing… the most beautiful views, spacious, clean, loved the balcony and the onsen overlooking Mt. Fuji. Would stay here again. Great for a family trip or a couple stay. Arrived late night and didn’t realize the 7-11 was just 1 minute down the road.

Stunning views of lake Ashinoko and Mt Fuji, very well equipped modern property.