Heaven Premium Airport Hotel

Great place.

SERVICE WAS GOOD, VERY NICE PERSONAL

Airport shuttle was quick and easy with info via WhatsApp. The hotel staffs were wonderful and the free breakfast was good. Great value for an overnight stay.

We are writing to express our dissatisfaction with the deceptive practices of Heaven Premium Airport Hotel in Istanbul. In March 2025 we booked and paid a room for October 1, 2025 with conformation. When we arrived in Istanbul Heaven Premium Airport Hotel even send email on September 28 and October 1 to confirm the booking for Heaven Premium Airport Hotel. But when we took the hotel shuttle to the hotel instead we were taking to Lenora Airport Hotel which is significantly smaller, cheaper and without breakfast service. We talked to the person-in-charge with the Heaven Premium Airport Hotel on the phone and his responded that the hotel is overbooked and refused to provide us a room at Heaven Premium Airport Hotel . He only offered us the shuttle service to the hotel for breakfast and take us to airport. Next day we were shuttle to the Hotel for breakfast the reception in Heaven Premium Airport refused to offer us the shuttle to the airport after we finished breakfast. So we have to take a taxi. We were very unhappy with this arrangement and felt that it was not a suitable replacement for the hotel we have originally booked .We are seeking compensation for the inconvenience and mental stress caused by this experience. Your attention to this matter is appreciated. Thank you.

We are writing to express our extreme dissatisfaction with the deceptive practices of Heaven Premium Airport Hotel in Istanbul. On Oct 1,2025,we had a confirmed booking at this hotel. We received a text an hour before we arrived Istanbul, at there was shuttle service to take us to the hotel. However, 5 minutes before we arrived the hotel we received another text msg that they would be transferring us to their sister hotel, Lenora Airport Hotel due to over booking, even though we booked our hotel in March. Lenora Airport Hotel is significantly smaller and cheaper ,with no breakfast service. The Hotel refused to provide us with a room at Heaven Premium Hotel and instead offered to take us to the original hotel for breakfast. We were unhappy with this arrangement and felt it was not a suitable replacement for the hotel we originally booked. Furthermore, after breakfast the next day, the hotel refused to provide us with a shuttle back to the airport, leaving us to take a taxi . We are seeking compensation for the inconvenience and distress caused by this experience. Appreciated your attention in this matter. Thanks.

We are writing to express our extreme dissatisfaction with the deceptive practices of Heaven Premium AirPort Hotel in Istanbul. I booked a room on March 17th. On October 1, 2025, we had a confirmed booking at this hotel. We received a text an hour before we arrived Istanbul that there was shuttle service to take us to the hotel. However, just 5 minutes before we arrived the hotel we received another text message that they would be transferring us to their sister hotel, Lenora AirPort Hotel, due to overbooking. Lenora AirPort Hotel is significantly smaller and cheaper, with no breakfast service. The hotel refused to provide us with a room at Heaven Premium AirPort Hotel and instead offered to take us to the original hotel for breakfast. We were very unhappy with this arrangement and felt that it was not a suitable replacement for the hotel we had originally booked. Furthermore, after breakfast, the hotel refused to provide us with a shuttle back to the airport, leaving us to take a taxi. We are seeking compensation for the inconvenience and distress caused by this experience. Your attention to this matter is appreciated. Thank you.

Nice staff, clean enough room. Good enough for a layover sleep.

Great deal, safe neighborhood. Close to the airport.

B4 i went someone was very helpful.loved it got there completely different night man didnt like me. Felt everything i asked in the morning off different shift werent bothered id keep well away next time you fly in early or late

Yes, shuttle is very convenient. This hotel is the only one with this service and instructions!