Heaven Premium Airport Hotel

Toilet seat was broken , had to ask staff multiple times to come and fix. No time given when staff will come and fix.

The only thing that was unclear was how to meet the hotel shuttle at the airport transport spot. The service otherwise was excellent.

Terrible place with terrible people. Dirty, loud, and the customer service is absolutely horrendous.

Good staff and good people

We were extremely disappointed and felt cheated and insulted by the hotel management. We had an overnights layover of 10 hours. We had to stay up all night and take our connection sleepy and tired.I reserved a room at this property weeks ago. Two days bedore leaving I made sure to tell the management what time we would arrived and also gave them our flight information. I was told that everything was set. When we arrived, we were taken to another hotel far from the airport and a much lower standing. When I shared my concerns and told the concierge that the hotel we were at was not the one I had booked, the insisted that it was all ok because it was owned by the same company. They told me that the other hotel was full and the one they took us at was the best next option. I told them that I disagreed and requested to be taken back to the airport. After insisting that we wouldn't stay, they finally took us back to the airport. I contacted Expedia right away. They also had difficulties reaching the hotel to discuss the issue. Thankfully Expedia agreed with me and all the fees were refunded. I do not recommend this hotel.

It was decent for a layover.

We chose this hotel for our one night stay between our air trips. The hotel exceeded our expectations for this short and brief stay. It is very close to the airport, has a shuttle service, very clean rooms, good internet, good breakfast... what else do you need :)

Family like treatment, def. will stay there again.

A very nice property with all necessary amenities.

I'm giving 2 stars, one for the budget-friendly price and another for the convenient location near the airport and metro. Beyond that, the experience was quite poor. My airport transfer was included in the booking, but I was only informed at 11:58 AM that the shuttle was at 12 PM, leaving me with no real chance to make it. When I asked about the next one, I was simply told I missed it and would now have to pay 700 lira. No prior notice, no flexibility. The buffet was mediocre at best, food was cold and nothing really stood out. Would not recommend unless you just need a place to crash for a night and don’t mind a lack of service.