Altitude by Krystal Grand Los Cabos – All Inclusive

Muy mala actitud en la atención al hacer check in, no hay personal en lobby del BelAir, tuve que moverme al Krystal, mas de 1 hora el proceso, de mala gana la persona, sin indicaciones, nadie me llevó a la habitación, tuve que levantar un reporte a la persona... Detalles en restaurant, el a/c del cuarto no baja de 22 grados, nonme pudieron imprimir estado de cuenta en check out... En fin, nunca había tenido tantis detalles en una estadía en hotel, hay muchas opciones en Los Cabos, no recomiendo BelAir o Krystal, tampoco yo vuelvo a hospedarme con ellos.

La comida esta super escasa, y el servicio la mayoria atiende de malas.

The cleanliness of this facility was amazing! The housekeeping actually does a great job. The staff were very very friendly and helpful. Food options were good. Drink options were great. Hotel had different activities everyday. The pools were great as well. The only small downside was that even though there is direct access to the beach from the hotel the beach area outside the hotel was not safe to swim. Unsure if this is year round or just certain times out of the year. Overall great and would definitely return.

We had exceptional service from our concerige. Never have I stayed at a place when the concerige would message me ahead of time before the trip to ask if I had any questions and to give me information about my stay. Then during my stay he was constantly in contact with me to assist us. Great customer service!!

The views are amazing and the staff is very kind. The rooms are a bit run down and there is a loud road just behind. But the property is gorgeous.

We stayed at the Bel Air/Krystal Grand in San José del Cabo for three nights in late April/early May. It’s a family-friendly, budget-conscious resort with nice pools and kid areas, and thankfully not a party scene—quiet and relaxed. Beach access was great, and most of the staff were friendly and welcoming. The buffet was decent, rotating between Mexican and Italian themes, though options for picky eaters (like our 9-year-old) were limited. Room service nuggets were $15 with tip. Outside of the buffet, dining was underwhelming—the grill restaurant served a thin “New York steak” with five fries, two wings, and tiny ribeye skewers. We laughed and went back to the buffet. We initially checked into the Bel Air side, but both pullout sofas were broken and one bathroom latch didn’t work. Front desk staff there (notably Tania) was unhelpful and dismissive. We were eventually moved to the Krystal Grand side, which was more spacious but oddly laid out—we had to move furniture to use beds and dodge a low-hanging chandelier. Overall, we had a decent stay and enjoyed the beach and pool. The resort isn’t luxurious, but it’s fine if you’re after a mellow family trip. That said, hospitality on the Bel Air side could use improvement, and next time I’d check more reviews beyond just Expedia.

Wish there was more restaurant option for breakfast/ lunch

First off, I would love to give a huge thank you and appreciation to the care and attentiveness from Gabriel, from the front concierge. He was able to answer all of our concerns and worries before our arrival, during our stay, and even for the checking out process. Truly was a pleasure and made our vacation plans much smoother. The patiences and helpful hand from his service made the stay safe and like another home away from home. Thank you! For an all-inclusive package, the food for the week was limited (from my knowledge) to the “O buffet,” for most meals like breakfast and lunch. Which isnt so bad, considering it would change from day to day. It was cool that dinner is open for every restaurant on the resort; however, to have the best experience early arrival is recommended otherwise you might wait longer than expected. The drinks, non-alcohol were much better than the alcohol ones. The resort is family friendly for sure. There is an adult only pool, spa has to be booked in advance, wasnt able to visit the gym, but there is plenty to explore if stay for a short period. Overall, i would come back.

Service was poor, but location wasn't bad. You had to buy all inclusive to eat any food on property. Adult pool was clean, but amenities were out dated.

Great family vacation! Good food, service, fun time. The only bad part was that there is not enough lounge chairs around the pool areas.