Casa Cibeles by Lumina

La habitacion es de un tamaño muy bueno

Las almohadas y la iluminacion del baño es muy poca para uno maquillarse y los hombres para afeitarse

The bed was big and very comfy. The apartment was quite big and had all we needed. The staff was very helpful. I lost my baggage at the airport and they helped me with managing the situation.

The staff was great

So comfortable, large, clean and nice ambience. Just great all around. Was a total pleasure staying there.

Very spacious room and extremely clean and modern. Lots of space to hang clothes in the room and the kitchen/ dining area was very well equipped. Also loved the filtered water tap which was a great bonus. Lovely staff, no request was ever too much and the daily housekeeping was a great bonus considering most apart-hotels in Mexico city do not offer this service. We had a balcony too and did not get much noise disturbance at all from the surrounding area, but our room was facing away from the main road which may have worked in our favour. Location was otherwise perfect with so many great restaurants in the area. Very nice rooftop too but we didn’t get a chance to use it. Would definitely stay here again!

Water pressure in the shower could be better and there could be more than 1 hook in the bathroom to hang towels/ clothes. Lighting for makeup could also be better.

The doorman and concierge were very professional, helpful, friendly. They spoke English which was very convenient. We received assistance with booking taxis for sightseeing and to the airport. The building and apartment were clean and up to date. We greatly appreciated the availability of laundry facilities. We were pleased with the cleaning of our room, especially help with washing the dishes. The TV had several streaming options. We loved that we could fully open the front of the living room out to the balcony.

There were four of us and only three bath towels. (We didn't bother to request another and we assume that another would have been immediately provided.) There weren't enough towel rods/hooks to hang wet towels. The lighting in the bathroom was poor when using the mirror. We wished that the bedrooms had bedside lamps. There was very loud music and singing outside both nights but there were complimentary earplugs provided.